Considering purchasing Datastream 7i and curious about user experiences and feedback? Feel free to share your likes and dislikes! Additionally, I have reached out to MRO multiple times via their website regarding Maximo without receiving a response. This lack of communication raises concerns about their customer service and the reliability of their Maximo software.
Rest assured, I have collaborated with MRO tech support for multiple Maximo installations and they have consistently shown excellent responsiveness. Their sales department, however, presents a different experience.
DataStream 7i has a long history, starting back in 1994 with its predecessor Rapier. Originally known as MP5 after being acquired by Datastream, it is now commonly referred to as Datastream 7i. Over the past eleven years, we have remained loyal to this comprehensive software solution which integrates Procurement, Stores, Maintenance, Engineering, and Purchasing all in one platform. With a daily user base of approximately 200-250 individuals, Datastream 7i continues to prove its value and reliability.
Does Datastream 7i include Accounting and HR features in addition to the standard CMMS functions for maintenance and material management outlined?
Datastream includes features for budgeting, tracking expenses, making purchases, managing projects, and more. However, when it comes to managing HR functions, such as payroll, there are better software options available. There isn't a one-size-fits-all solution for payroll software, as factors like bonuses, overtime, personal loans, vacation time, legal requirements, and shift work all need to be considered. While you can monitor how long a mechanic spends on a job, their pay should be based on a standard workday of 8 hours. Typically, after deducting lunch breaks and other non-working periods, employees are effectively working around 6.5 hours per day. The average hands-on time in the industry is about 4 hours, which falls under the realm of CMMS. Tasks like shop sweeping (housekeeping) should be separate from maintenance management systems. Similarly, HR and accounting require specialized software, with systems like SAP being more suited for accounting purposes.
I am curious to understand what constitutes "user-friendly" in software. While describing a program as not user-friendly can be somewhat subjective, it would be helpful to have a clear definition. Regards.
I've been using Datastream 7i for a few months now and honestly, I'm quite satisfied with it. Its predictive analytics has brought a fresh perspective to operational planning and increased efficiency in our firm. As for Maximo, I've not encountered any major issues, so needing immediate customer service hasn't been a concern. However, the communication delay you've experienced is indeed concerning. Perhaps try reaching them through other channels like their social media handles? Sometimes, companies tend to be more responsive there.
I've been using Datastream 7i for a while now and so far, it's been a quite positive experience. The software has great features like robust data analysis and effective management tools. As for your concern about the MRO's customer service, that is indeed frustrating. I haven't personally engaged with them regarding Maximo, though. Yet, one thing to consider is delays can happen, especially in these times - it doesn't necessarily reflect the quality of the product. Have you tried reaching out through a different platform, like LinkedIn or even a direct call? Seeing as their software has a good reputation in the market, it may well be worth the extra efforts.
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Answer: Users have shared various likes and dislikes about Datastream 7i. It would be beneficial to explore these experiences to make an informed decision.
Answer: The lack of response from MRO regarding Maximo raises concerns about their customer service quality and the reliability of their software. It is essential to have effective communication channels for timely support and assistance.
Answer: Considering user feedback before making a purchase decision for Datastream 7i can provide valuable insights into the software's performance, usability, and overall satisfaction levels.
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