eWON Free Service Update: New Conditions for Continued Free Access

Question:

I received an email from the marketing team at e w o n this morning, informing me that the free e w o n service will only remain free under specific conditions. To avoid charges, it is necessary to add a new e w o n to your ecatcher account annually. Failure to do so will result in retroactive charges, requiring me to invoice 50 existing customers. It seems they have identified a new revenue stream. However, I believe they prioritize costs over value. The challenge lies in having separate ecatcher accounts for each customer, making it difficult to add a new e w o n each year. Do you have any suggestions for alternative systems that could be used?

Top Replies

I am curious about the reason behind setting up separate eCatcher accounts for each Ewon device. Who has access to the Ewon devices - is it just you or possibly a third party as well?

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I am curious about the need for setting up separate eCatcher accounts for each Ewon device. Who exactly has access to these Ewon devices? Is it only you or are there third parties involved as well? Managing third-party access can be complex, especially considering that these are mobile machines that are often bought and sold between companies. To avoid the hassle of transferring devices to new accounts, I opt to create individual accounts for each machine.

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It's unfortunate to hear about the changes in e w o n's pricing structure, as it can certainly pose challenges for businesses like yours. One alternative system I could suggest is Secomea, another industrial remote access solution that offers scalable options with lesser restrictions. Another suggestion could possibly be Siemens SINEMA Remote Connect, which is a little more complex but provides robust security features. These could potentially offer more flexibility for managing multiple customer accounts. However, the critical point is always to assess the trade-off between cost and functionality that best suits your specific business needs.

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Frequently Asked Questions (FAQ)

FAQ: 1. What are the new conditions for continued free access to eWON services?

Answer: - To continue accessing eWON services for free, users need to add a new eWON to their ecatcher account annually. Failure to do so may result in retroactive charges.

FAQ: 2. What happens if I do not add a new eWON to my ecatcher account annually?

Answer: - Failure to add a new eWON annually may lead to retroactive charges, which could impact existing customers and result in invoicing.

FAQ: 3. Are there any suggestions for alternative systems that can be used instead of the eWON requirement?

Answer: - The user mentions challenges with having separate ecatcher accounts for each customer. It might be beneficial to explore alternative monitoring or remote access systems that offer more flexibility and ease of use.

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