Encountering an "invalid pointer" error message persists whenever I try to open project files in Studio 5000, even when not connected online to a PLC. My system currently has both versions 28 and 32 installed.
Article BF15570 in the knowledge base provides various solutions to address the issue. However, accessing the necessary fixes for the malfunctioning software requires a TechConnect subscription. One potential fix is to reset user preferences by holding CTRL+SHIFT while opening the program. Alternatively, you can repair v32 through the Add/Remove programs feature.
User jamese336 reported encountering a recurring "invalid pointer" error while trying to open project files in Studio 5000, even without being connected to a PLC. The issue persists despite having both versions 28 and 32 installed. Have you discovered a resolution for this issue? We are experiencing the same problem on two different computers.
After installing Factory Talk Activation Manager V5.01, we encountered an error related to "Invalid Pointer." The installation process upgraded Factory Talk Diagnostics to V6.30, but Factory Talk Services Platform was not automatically upgraded. Upon manually upgrading Factory Talk Services Platform to V6.30, we successfully resolved the "Invalid Pointer" error.
After installing Factory Talk Activation Manager V5.01, we encountered an error related to Factory Talk Diagnostics not upgrading to V6.30. This issue was resolved by upgrading Factory Talk Services Platform to V6.30, which eliminated the "Invalid Pointer" error. How can one obtain the upgrade for the services platform?
To find information about FactoryTalk Services, simply enter the keyword "factorytalk services" in the search bar. For more details, visit the following link: https://compatibility.rockwellautomation.com/Pages/MultiProductDownload.aspxOG.
It sounds like there might be some settings conflict between your versions of Studio 5000. You could try uninstalling both versions, clear all the associated files in the registry, and then perform a clean installation of the version you need. Also, for project files, it's worth checking if they're compatible with the version you're using because version incompatibility can often cause errors like the one you're experiencing.
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Answer: Answer: The "invalid pointer" error can occur due to various reasons, such as corrupt project files, software conflicts, or issues with the installation. It's essential to troubleshoot the specific cause to resolve this error.
Answer: Answer: Having multiple versions of Studio 5000 installed can sometimes lead to conflicts and errors. It's recommended to ensure compatibility and proper configuration when using different versions on the same system.
Answer: Answer: To address the "invalid pointer" error, you can try solutions like reinstalling Studio 5000, checking for software updates, verifying project file integrity, and ensuring there are no conflicting programs running in the background. Troubleshooting these areas can help resolve the issue.
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