Having an Aveva Edge project that occasionally crashes during the process of generating an .rtf file report and sending it to a printer is a common issue. Despite the app and reporting functions usually working smoothly, there are instances where an error message appears, stating "The Viewer module could not connect to the Run-Time." This typically indicates a compatibility issue with the runtime or a connection error. This problem occurs within a local project, with the runtime running on the development PC. To resolve this issue, try closing the viewer and rebooting the PC. The file is saved in a local folder within the project directory, and the printer is connected via an ethernet on a local network. To troubleshoot this problem, enable all dump logging features within Aveva Edge and review the generated .txt and .csv files for any potential issues. It is essential to examine these files thoroughly to identify any underlying issues causing the intermittent crashes. If you are unsure of what to look for, seeking advice from experienced individuals or forums may provide valuable insights.
The Machine SCADA Expert Viewer.exe is experiencing difficulties in connecting to the Run-Time system | Schneider Electric USA.
It seems like you may have made an interesting observation. After reviewing a few dump files, I noticed a rise in occurrences related to thin clients. This struck me as unusual considering that this application is intended for local use only, with no thin clients involved. I will conduct further testing to see if addressing this issue can improve the situation. Thank you for bringing this to my attention!
After implementing the suggested change, the app continues to experience occasional crashes. Upon reviewing the latest .dmp dump file, an access violation exception was identified as the cause of the issue, which was attributed to heap corruption. I have submitted a support ticket to Aveva in hopes of resolving this matter promptly.
I've encountered similar issues with my Aveva Edge projects before where the "Viewer module could not connect to the Run-Time" error message would pop up. Your suggestion to reboot the PC and to double-check the .txt and .csv files produced by Aveva Edge's dump logging feature is spot on. In my case, reviewing these files revealed some inconsistencies that were causing the crashes. I would also recommend reaching out to Aveva's support team who were pretty helpful with my problem. They can offer specific guidance tailored to your scenario which can be more effective than general troubleshooting methods.
Your troubleshooting method sounds solid. Additionally, it might also be useful to check whether the issue persists with other printers or on different networks, to further isolate the problem. Bear in mind that software updates and patches can sometimes introduce unforeseen compatibility issues. Make sure all devices and software are up-to-date and configured correctly, and if the problem persists, it might be worth testing with a previous stable version of the runtime or software, if possible. Aveva Edge has a solid support network and resources that can assist you step-by-step, too.
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Answer: - Aveva Edge may crash due to compatibility issues with the runtime or connection errors, resulting in an error message stating "The Viewer module could not connect to the Run-Time."
Answer: - To resolve crashes, try closing the viewer and rebooting the PC. Additionally, enabling all dump logging features within Aveva Edge and reviewing the generated .txt and .csv files for potential issues can help troubleshoot the problem.
Answer: - The generated .rtf file is typically saved in a local folder within the project directory of Aveva Edge.
Answer: - The printer is usually connected via an ethernet on a local network for printing .rtf file reports in Aveva Edge.
Answer: - If unsure, seeking advice from experienced individuals or forums can provide valuable insights on identifying and resolving the underlying issues causing the intermittent crashes.
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