Greetings, I recently integrated a Stratix 5700 switch (rev13.001) into Studio5000 (rev 33.02.00) as an Ethernet Module. However, there is a mismatch indicated by a yellow triangle on the module in the Project tree. I am unable to access the module properties online despite downloading the appropriate Add-On Profile (AOP). Any suggestions or solutions for resolving this issue?
Could you access the Stratix web server to verify the current firmware version of the device, and ensure that your configurations align with the device?
The version information provided is accessible through the Device Manager using a web browser.
When accessing the module info tab of the Stratix 5700 in Studio while online, what information does it provide? Typically, it will display the reason for any mismatch detected. If the module info tab is blank, it indicates a communication issue between the Stratix and the processor. To troubleshoot, try pinging both IP addresses of the PLC and Stratix from your PC's command window. This can help diagnose and resolve any connectivity issues.
When attempting to access the module properties while online, the Studio5000 software freezes indefinitely, forcing me to reboot my computer. This issue with Studio5000 freezing when accessing module properties online is a common problem that many users may experience.
Are you able to ping both the PLC and Stratix devices? Are you able to detect the presence of the Stratix device in RSlinx? Explore network connectivity between PLC and Stratix devices in RSlinx.
Have you tried firmware matching yet? It could be that Studio5000 and Stratix 5700 switch are not on the same firmware level. If the firmware mismatch exists, even with the appropriate AOP, you're likely to encounter such issues. Also, make sure the exact model number is selected while adding the module to the Studio5000 project. One other thing - confirm your RSLinx Classic version supports the Stratix 5700 firmware level. Sometimes it's as simple as needing to update your communication software.
It sounds like you're experiencing some frustrating issues with your module. It seems you've already checked some of the more common issues like updating your AOP. However, one possibility you might not have considered is a firmware mismatch causing the issue, especially if your Stratix 5700 switch has a newer firmware than your Studio5000's version. Try updating Studio5000 or downgrading the switch's firmware to match each other. Remember to backup your configurations before performing these changes. Hope this helps!
Hey there, it sounds like quite a pickle you're in. In my experience, one of the common causes for the issue you're experiencing could be a firmware mismatch between the Stratix 5700 and Studio5000. I suggest checking if both are running on compatible firmware versions. Additionally, you may want to attempt to re-download and reinstall the AOP, in case there was an error during the first installation. Best of luck!
✅ Work Order Management
✅ Asset Tracking
✅ Preventive Maintenance
✅ Inspection Report
We have received your information. We will share Schedule Demo details on your Mail Id.
Answer: 1. Q: Why am I seeing a mismatch indication (yellow triangle) on the Stratix 5700 Ethernet Module in Studio 5000? The mismatch indication could be due to compatibility issues between the Stratix 5700 switch firmware version and the Studio 5000 software version.
Answer: Ensure that the downloaded AOP is compatible with both the Stratix 5700 switch firmware version and the Studio 5000 software version. If the issue persists, consider updating the firmware of the switch or Studio 5000 software to achieve compatibility.
Answer: To resolve the mismatch issue, consider updating the firmware of the Stratix 5700 switch to a version that is compatible with the Studio 5000 software version being used. Additionally, ensure that the correct Add-On Profile (AOP) is installed and configured properly.
Answer: Yes, you can try re-downloading and re-installing the Add-On Profile (AOP)
Join hundreds of satisfied customers who have transformed their maintenance processes.
Sign up today and start optimizing your workflow.