Hello, I have a few older PanelView Plus 600 HMI units (2711P-T6C20D, Ser D) that I wish to update with the latest firmware. The firmware version I am looking to install is v5.10.16, which I have already downloaded and executed. However, I am encountering an issue with the Firmware Upgrade Wizard as it does not provide the option to select the v5.10 firmware. The only options available are for versions ranging from v6.10 to v14.00. Can anyone advise me on how to proceed in order to select and generate a v5.10.16 CF card? Thank you.
The device you possess is a "PanelView Plus 6" terminal, with a firmware version that is being indicated by the wizard. It seems you have the most current model from the previous series, but it may not be compatible with your current setup. The PanelView Plus terminals range from version 5.10.16 for the PanelView Plus, version 6.10 for the PanelView Plus 6, and the most recent version for PanelView Plus 7 (minimum revision unknown).
Thank you for your input. I understand the situation and am aware that I have a PanelView Plus 600. However, I am facing difficulties in finding v5.10 in the Firmware Upgrade wizard as a selectable option to create the CF card for upgrading to v5.10.16 (currently on 5.10.06).
Let's start by addressing the unfortunate news before clearing up any confusion. Unfortunately, you will need to utilize FT View Studio version 11 or an earlier version as the newer updates no longer support the older PanelView Plus terminals. However, you can easily download the older version and install it on a different device without needing a license if it is solely for a firmware upgrade. To clarify the difference between PVP and PVP6: While PanelView Plus and PanelView Plus 6 may appear similar from the front, the logic modules at the back differentiate them. The Plus 6 models have a distinct wavy heatsink on the logic module, unlike the original Plus which has a flatter appearance with no wavy heatsink. Additionally, the Plus model logic module comes in silver or gold colors, whereas the Plus 6 is greyish in color. Another notable distinction is that the "Plus" uses a CompactFlash removeable media, whereas the "Plus 6" uses an SD card. Since you mentioned a CompactFlash card, it is clear that you have the original PanelView Plus model. Remember, you will need to have version 11 or an earlier version to successfully complete the firmware upgrade process.
Thank you for the information. I currently have various versions of the software, including FT6, 6.1, 7, and 14. I will try to download v11 and proceed from there. Your detailed explanation has been very helpful. I am concerned about potential issues arising from trying to install an older version on top of a newer one (FT VS). Should I uninstall the current version (v14) to avoid any compatibility problems during installation?
I recently discovered that you mentioned installing the software on a different device to prevent conflicts. Unfortunately, I am currently on-site without access to another machine. I'm wondering if there are any free virtual machines available for installation, although I may need an additional copy of Windows to run on it.
Hi there! It's possible that the Firmware Upgrade Wizard is not recognizing v5.10.16 because this version is older and might not be fully supported anymore. PanelView Plus often pushes for the latest versions and services, which might be the cause of your problem. One possible solution could be to try and manually install the firmware, though this could potentially risk damaging the HMI units. If the units are crucial to your operations, I'd recommend reaching out to Allen-Bradley's customer support for a more definitive solution, or consider upgrading your units to support the newer firmware versions.
Hey there, it seems like you're running into a backward compatibility issue. The PanelView Plus 600 units you have might be too outdated to correctly identify or support the newer firmware. If you haven't tried doing so already, you could try to use FactoryTalk View Machine Edition software to build a runtime application using version 5.10. Then, you should load this runtime on your unit using a CompactFlash card. Just be mindful of possible issues since v5.10 is already considered obsolete. If all else fails, sometimes it's just more efficient to upgrade the equipment itself. Provided, of course, if your budget allows it. Good luck!
Hello! It seems you are trying to downgrade your firmware, which doesn't follow the usual upgrade path and could be why you're facing issues with the Firmware Upgrade Wizard. Check to ensure you've followed the correct order of unpacking files - you should execute after moving the firmware files to the card, not before. Alternatively, your PanelView Plus 600 model may not be compatible with newer versions of the firmware, while PanelView Plus 6 models would be. You may want to cross-verify the compatibility of your device with v5.10.16. Also, don't forget to take a backup of any essential data on your CF card as downgrading firmware can potentially erase all configurations.
It appears as though the Firmware Upgrade Wizard only supports firmware from v6.10 onwards, which might be why you're unable to find an option for v5.10.16. However, you can try manually loading the firmware onto your CF card. Have you confirmed first that your PanelView Plus 600 units support the v5.10.16 firmware? Compatibility is crucial. Otherwise, contacting Rockwell Automation's customer support may be your best bet as they should be able to provide specific procedures and guidance.
It sounds like you're facing a bit of a compatibility issue with the Firmware Upgrade Wizard, which can certainly be frustrating. Since you’re trying to install an older firmware version, you might want to check if the Wizard only supports newer versions for that particular HMI model. One workaround could be to use a different version of the software that does recognize v5.10.16, or even check if you can manually create the CF card using the firmware files without relying on the Wizard. Additionally, reaching out to Rockwell Automation’s support might give you specific instructions or tools tailored for this situation. Good luck!
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Answer: Answer: The Firmware Upgrade Wizard may limit the firmware options available based on compatibility and the upgrade path. In this case, versions ranging from v6.10 to v14.00 are the only ones provided.
Answer: Answer: To proceed with updating to v5.10.16, you may need to manually create the CF card with the firmware file. This process may involve additional steps outside of the Firmware Upgrade Wizard.
Answer: Answer: Manually updating firmware carries some risks, such as potential errors or issues if not done correctly. It's important to follow the recommended procedures and backup important data before proceeding with any firmware updates.
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