The PanelView Plus 7 Performance Series B P2711p-t10c22d9p is experiencing an issue where the touch calibration screen leads to a continuous loop between the "Welcome to PanelView Plus" screen and the password screen. After consulting with an AB representative, the recommendation was to return the unit and obtain a replacement. Despite attempting various rebooting methods, such as holding F1, shift-F10, and CTRL+SHIFT, the problem persists. Seeking a resolution to this A-B Quality dilemma.
Perform a factory reset and then attempt the process again. Resetting the device to its original settings can help troubleshoot any issues you may be experiencing.
If you're unsure how to perform a factory reset on this device, note that there is no reset button located on the back.
Discover a mysterious unmarked button that, when pressed, grants access to the maintenance menu for a factory reset. Unveil the hidden feature with a simple press and reset your device to its original settings.
Found the item! It is not labeled.
Jemeu noted: "Eureka! I found it! It's not labeled." Make sure to click on the expand button. After performing a factory reset and completing the configuration, remember to back up your settings in this menu. This will allow you to easily restore your data in case you encounter the same issue again. We have experienced this problem twice out of the approximate two dozen setups we have done. The devices tend to have trouble booting up when a thumb drive is inserted. My theory is that during setup, someone may have left the thumb drive in, causing the device to freeze. As a result, they may have abruptly disconnected the power, leading to the device being stuck in an infinite loop on the welcome screen.
Have you tried a factory reset? Sometimes it might work when all else fails. However, considering that the AB representative recommended getting a replacement, it might hint towards a deeper hardware issue which can't be resolved with basic troubleshooting. Remember, spending more time trying to fix a failed hardware might cost more in workforce-hours than getting a replacement.
I've encountered similar issues with Series B models in the past. Funny enough, it was a firmware glitch, in my case. You may want to check the current firmware version and try updating it if a newer version is available. This could possibly resolve the calibration issue. However, in some cases, the touch screen component itself might need replacement or repair, especially if it's being stressed under heavy use. So proceeding with the AB representative's advice might not be a bad idea, given their technical expertise.
I totally understand your frustration with facing such an issue. While it seems like you've tried every possible rebooting method, these measures may only cure symptoms and not the root cause. Since the Allen Bradley rep recommended replacing the unit, I urge you to consider this seriously as it may save you loads of time and further problems down the line. Sometimes, it's more beneficial to switch out the problematic hardware rather than trying to repair it especially when dealing with complex systems like the PanelView Plus 7.
It sounds super frustrating to be stuck in that calibration loop! Since you’ve already tried the recommended reboot methods and reaching out to AB doesn’t seem to be helping, have you thought about doing a factory reset? It might wipe your settings but could also clear out whatever is causing the glitch. Just make sure to back up anything important first. If that doesn't work, documenting your attempts and interactions with AB might strengthen your case for a replacement. Good luck, and I hope you get everything sorted out soon!
It sounds really frustrating to deal with that continuous loop issue on your PanelView Plus 7. I’ve encountered similar problems in the past, and while returning the unit might be the best option, have you considered performing a hard reset? Sometimes, unplugging the unit for a few minutes and then powering it back on can help. If that doesn't work, it might be worth double-checking if there are any firmware updates available, as those can sometimes resolve unexpected bugs. Good luck, and I hope you find a solution soon!
It sounds really frustrating to deal with that looping issue on the PanelView Plus 7! Since you've already tried several reboot methods and reached out to an AB representative for help, I wonder if there’s a chance the firmware might need an update or if a factory reset could help break the cycle. Sometimes, having the unit fully disconnected from power for a while can also reset some settings, though I know it can be a hassle. If all else fails, replacing it is probably the best option—definitely don’t want to deal with ongoing headaches!
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Answer: - The continuous loop between the "Welcome to PanelView Plus" screen and the password screen could be caused by a calibration error or a hardware issue.
Answer: - One recommended solution is to return the unit and obtain a replacement, as suggested by an AB representative. Additionally, rebooting methods like holding F1, shift-F10, and CTRL+SHIFT have been attempted but have not resolved the issue.
Answer: - While common rebooting methods have been tried, the persistence of the problem suggests a more complex issue that may require replacement or further troubleshooting by technical support.
Answer: - If rebooting methods fail to resolve the continuous loop issue, contacting technical support or following the recommendation to return the unit for a replacement may be the next best course of action.
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