PanelView Plus 7 Performance Series B Touch Calibration Loop Issue - How to Resolve

Question:

The PanelView Plus 7 Performance Series B P2711p-t10c22d9p is experiencing an issue where the touch calibration screen leads to a continuous loop between the "Welcome to PanelView Plus" screen and the password screen. After consulting with an AB representative, the recommendation was to return the unit and obtain a replacement. Despite attempting various rebooting methods, such as holding F1, shift-F10, and CTRL+SHIFT, the problem persists. Seeking a resolution to this A-B Quality dilemma.

Top Replies

Perform a factory reset and then attempt the process again. Resetting the device to its original settings can help troubleshoot any issues you may be experiencing.

If you're unsure how to perform a factory reset on this device, note that there is no reset button located on the back.

Discover a mysterious unmarked button that, when pressed, grants access to the maintenance menu for a factory reset. Unveil the hidden feature with a simple press and reset your device to its original settings.

Found the item! It is not labeled.

Jemeu noted: "Eureka! I found it! It's not labeled." Make sure to click on the expand button. After performing a factory reset and completing the configuration, remember to back up your settings in this menu. This will allow you to easily restore your data in case you encounter the same issue again. We have experienced this problem twice out of the approximate two dozen setups we have done. The devices tend to have trouble booting up when a thumb drive is inserted. My theory is that during setup, someone may have left the thumb drive in, causing the device to freeze. As a result, they may have abruptly disconnected the power, leading to the device being stuck in an infinite loop on the welcome screen.

Have you tried a factory reset? Sometimes it might work when all else fails. However, considering that the AB representative recommended getting a replacement, it might hint towards a deeper hardware issue which can't be resolved with basic troubleshooting. Remember, spending more time trying to fix a failed hardware might cost more in workforce-hours than getting a replacement.

I've encountered similar issues with Series B models in the past. Funny enough, it was a firmware glitch, in my case. You may want to check the current firmware version and try updating it if a newer version is available. This could possibly resolve the calibration issue. However, in some cases, the touch screen component itself might need replacement or repair, especially if it's being stressed under heavy use. So proceeding with the AB representative's advice might not be a bad idea, given their technical expertise.

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Frequently Asked Questions (FAQ)

FAQ: 1. What could be causing the touch calibration loop issue on PanelView Plus 7 Performance Series B P2711p-t10c22d9p?

Answer: - The continuous loop between the "Welcome to PanelView Plus" screen and the password screen could be caused by a calibration error or a hardware issue.

FAQ: 2. How can I resolve the touch calibration loop problem on my PanelView Plus 7 Performance Series B unit?

Answer: - One recommended solution is to return the unit and obtain a replacement, as suggested by an AB representative. Additionally, rebooting methods like holding F1, shift-F10, and CTRL+SHIFT have been attempted but have not resolved the issue.

FAQ: 3. Is there a common fix for touch calibration loop issues on PanelView Plus 7 Performance Series B devices?

Answer: - While common rebooting methods have been tried, the persistence of the problem suggests a more complex issue that may require replacement or further troubleshooting by technical support.

FAQ: 4. What steps should I take if my PanelView Plus 7 Performance Series B is stuck in a touch calibration loop?

Answer: - If rebooting methods fail to resolve the continuous loop issue, contacting technical support or following the recommendation to return the unit for a replacement may be the next best course of action.

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