Hello everyone, I've recently acquired Studio 5000 software, which is exclusively available for download via the internet (no CD or USB drive included). After successfully downloading and activating the latest version, 31.00, I encountered a compatibility issue with my new CompactLogix 1769-L27 controller. I updated the firmware to the most current version I found on Rockwell's website, version 29.1, but I'm still experiencing difficulties connecting to the PLC due to version mismatches. Unfortunately, I have been unable to locate older versions of Studio 5000 online. What steps can I take to resolve this issue?
Ensure that the revision of your Studio 5000 project is compatible with the firmware version installed on your PLC. Please note that the 1769-L27 model may not support firmware version 31.
It appears that the firmware can reach up to version 30. To utilize this, you'll need Studio 5000 version 30 or an earlier release.
I can only seem to download version 31 of the studio software from the Rockwell website, and I'm unable to access any previous versions.
If you're attempting to download software using a serial number, it's important to note that this number is typically tied to a specific package type. For instance, if you specifically requested version 31 (v31), the serial number may grant access exclusively to that version. To ensure you have the correct download options, it's advisable to consult your local Rockwell representative for assistance.
You should have the option to download earlier versions of the software, as purchasing a license typically grants access to all versions leading up to the most current one. In the past, customers in this region could receive a DVD by paying an additional £80 for shipping from Ireland. Could you please provide the product code number associated with your purchase, along with the details you see when you log into the Rockwell website? You should find a drop-down menu that allows you to choose which version you would like to download.
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Answer: - Verify the firmware version on your controller matches the version of Studio 5000 you are using. In your case, your software version is 31.00, but your controller firmware is 29.1. You may need to downgrade your Studio 5000 to a version that supports firmware version 29.1, or upgrade your controller’s firmware to match your software version. - Contact Rockwell Automation support for assistance in obtaining the necessary software version if it is not available online.
Answer: - Reach out to Rockwell Automation customer support. They may provide access to older versions of the software upon request. - Check with your distributor or other users in the community who may have access to the version you need. - Consider visiting the Rockwell Automation support forums or knowledge base for additional resources or guidance on obtaining older software versions.
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