Greetings, everyone! As a devoted reader for many years, I've recently taken the step to become a member of this community. I’m reaching out to see if anyone else has experienced difficulties accessing articles through links shared on the Rockwell Automation Support platform. I’ve attempted to navigate multiple links posted here, but I consistently encounter error messages. Does anyone have suggestions or solutions for this issue? Thank you for your help!
Rockwell frequently updates its support website, leading to broken links for previously shared articles. To access a support article link that I come across, I typically extract the article ID from the link—assuming it remains consistent—and then conduct a manual search on the knowledge base page. Keep in mind, you’ll need a TechConnect account to access this feature. It’s worth noting that this link may also eventually become inactive: https://www.rockwellautomation.com/rockwellsoftware/support/knowledgebase.page.
Thank you for your prompt response! I apologize for my delayed reply. I've successfully navigated through the resources and located several articles using specific identifiers, which allowed me to bypass the broken links. I truly value your insights!
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Answer: - Ensure that you are logged into your account on the Rockwell Automation Support platform. - Check if the links are correctly formatted and not broken or leading to outdated content. - Clear your browser’s cache and cookies, as this sometimes resolves loading errors. - Try accessing the links using a different browser or device. - If the problem persists, consider reaching out to Rockwell Automation Support for further assistance.
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