Troubleshooting Access Denied Error When Uploading .mer File to PanelView Plus 7 with FactoryTalk View Studio 8.00.00

Question:

I am currently trying to transfer a .mer file from a PanelView Plus 7 Performance unit using FactoryTalk View Studio version 8.00.00. The PanelView operating system is at version 2.51, with a station version of 9.0.0.241. While utilizing the upload feature in the transfer utility, the process initiates smoothly but encounters an "access is denied" error message after 5 seconds. Could this issue be due to a mismatch in software versions or a security restriction? My knowledge of Rockwell systems is limited, but I have managed to navigate through tasks such as file transfers to PanelViews and CompactLogix, troubleshoot I/O issues, and make minor programming adjustments in the past. Rockwell's software suite appears complex, with numerous interconnected programs designed to ensure seamless integration across their product range. Is there a comprehensive tutorial available that covers the full spectrum of Rockwell software and its functionalities?

Top Replies

When trying to upload a .mer file from a PanelView Plus 7 Performance using Factory Talk View Studio version 8.00.00, an access denied error might be encountered. It could be a result of a software revision mismatch or a security issue. One workaround could be to upload the file to a local folder first before transferring it to the desired location, such as a network drive. Additionally, it is important to note that attempting to modify a v9 program with a v8 version of Factory Talk View Studio may cause compatibility issues.

For additional assistance, check out the thread at http://www.plctalk.net/qanda/showthread.php?t=85201. Thank you for your attention. Best regards.

It is possible that the issue you are experiencing is due to a version mismatch. Your PV is running on version 9.0 while your software is on version 8.0. Typically, it should still allow you to download the file, although you may not be able to restore it. However, it is likely that the software is outright preventing the download due to the version difference. Access Denied messages usually provide more information to help identify the root cause. Did the message offer any additional details?

Make sure to place the .mer file on your C: drive to avoid encountering similar issues that I recently faced.

Before posting, I made sure to review the discussion thread. My goal is to transfer the file to my desktop for safekeeping, without intending to access or alter it. I simply want to create a backup in case of any potential data loss in the future.

From what you've described, it could be a software compatibility issue, but it also sounds like a potential permissions issue. If it's the latter, try running FactoryTalk View Studio as an administrator – sometimes that can clear the "access is denied" problem. To answer your second question, there's no all-encompassing tutorial for Rockwell software. However, their own website and forums offer a wealth of information, as does PLCTalk.net. For structured training, check out Udemy or similar online learning platforms. They have some substantial courses that can guide you through various Rockwell software and hardware elements.

It does sound like you might be dealing with a software version mismatch issue. FactoryTalk View Studio 8 can sometimes have difficulties communicating with PanelView Plus 7 units running older operating systems. If you can, try updating the PanelView operating system to a newer version. Alternatively, this also could be a security restriction problem. Windows Firewall or insufficient user privileges on your computer might be blocking the transfer. As for Rockwell software tutorials, check out the Rockwell Automation site; they offer a variety of training courses, which include comprehensive instructions for their software suite. You can also find numerous step-by-step guides on YouTube posted by other users.

It sounds like you're on the right track in troubleshooting that "access is denied" error. It could definitely be linked to security settings or even permissions on the PanelView itself rather than just a version mismatch. Sometimes, it helps to check if the project is in "Run" mode instead of "Program" mode—this can cause issues during transfers. As for tutorials, I’ve found that the Rockwell Automation website has a wealth of resources, including videos and detailed manuals that can guide you through the various applications. The Rockwell support community is also great for tips from other users who may have faced similar challenges. Good luck!

It sounds like you're facing a frustrating issue with that "access is denied" error. It could indeed be related to software version mismatches or security settings within the PanelView. Make sure your FactoryTalk and PanelView versions are ideally compatible, as well as verifying that you have proper user permissions set to perform uploads. For tutorials, the Rockwell Automation Knowledgebase and their official documentation are good starting points, but you might also find community forums or YouTube channels dedicated to Rockwell products really useful for practical examples and walkthroughs. There’s a steep learning curve, but with some patience, you’ll get the hang of it!

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Frequently Asked Questions (FAQ)

FAQ: 1. Question: What could be causing the "access is denied" error when trying to upload a .mer file to a PanelView Plus 7 using FactoryTalk View Studio 8.00.00?

Answer: Answer: The issue could be due to a mismatch in software versions or a security restriction. Ensure that the software versions are compatible and that there are no security settings blocking the upload process.

FAQ: 2. Question: Can a mismatch in software versions between FactoryTalk View Studio and the PanelView Plus 7 cause upload errors?

Answer: Answer: Yes, a mismatch in software versions can lead to compatibility issues and result in errors like "access is denied" during file uploads. It is important to use compatible versions for smooth operations.

FAQ: 3. Question: Is there a comprehensive tutorial available for Rockwell software to learn about its functionalities and integration across products?

Answer: Answer: While Rockwell's software suite can be complex, there are resources available, including tutorials, documentation, and training courses that cover the full spectrum of Rockwell software functionalities and how they integrate across their product range. It's recommended to explore Rockwell's official resources for detailed guidance.

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