I am currently experiencing Alarm 37.1 on my Mitsubishi Melservo MR-J4-500A-RJ, indicating a parameter out of range issue. After contacting Mitsubishi, they are consulting with their engineering team for a solution. The problematic parameter PH15 in MR Confurator2 seems to be related to a firmware mismatch rather than an actual parameter on the drive. I have searched Mitsubishi Electric's website for a firmware update without success. One manual mentioned a j4update.exe utility, but I have been unable to locate it. Can anyone provide guidance on where to find the necessary firmware update for my Mitsubishi Melservo MR-J4-500A-RJ?
For more than two decades, we have proudly served as an Authorized Mitsubishi Integrator, installing hundreds of servo axes without needing to update firmware in the field. To reset a drive to its factory configuration, have you considered using MR Configurator? This software not only allows you to reset the drive but also enables you to jog the motor, providing a quick way to troubleshoot and resolve any issues.
For more than 20 years, Automation Solutions has been a recognized Mitsubishi Integrator, successfully installing hundreds of servo axes without the need for firmware updates in the field. Despite our extensive experience, we recently encountered an issue with a refurbished drive that was incorrectly configured, resulting in error code AL37.1. We recommend always inquiring about the refurbishment status of drives and purchasing from reputable sources to avoid such complications. If you are facing similar issues, consider using MR Configurator to reset the drive to its factory settings and troubleshoot the problem efficiently. Remember to conduct thorough checks before making a purchase to guarantee optimal performance and reliability.
It certainly sounds like you've done a deep dive into this problem already. From my experience, sometimes specific firmware updates, like the one you're looking for, aren't directly accessible from Mitsubishi Electric's main website. You might have better luck reaching out directly to their technical support. They should be able to direct you to the necessary firmware update files or even provide them to you directly. I'd also recommend asking about that j4update.exe utility when you get in contact with them - it might be a tool that they only release on request. While I wish I could provide a direct link, I hope this method ultimately helps you to get where you need to go. Good luck!
While waiting for Mitsubishi's official response, you could take a look at the global Mitsubishi Electric Automation site instead of the regional ones. Sometimes, firmware updates and utilities are more readily available there. Also, I would suggest checking any CD-ROMs or DVD-ROMs that came bundled with your servo drive, as firmware upgrades are sometimes included there. Don't forget to ensure your MR Configurator2 is up-to-date as well. As a last resort, you might consider reaching out to the supplier or distributor from whom you purchased the servo drive; they may have access to resources that aren't directly available to customers.
It seems like you've done your due diligence, but sometimes these firmware updates can be a bit tricky to locate. While I don't have direct experience with this specific Melservo model, I would suggest reaching out to your local Mitsubishi distributor if you haven't done so already. Often, they're more familiar with these niche issues and have ready access to various firmware updates or specific utilities such as the j4update.exe you've mentioned. Also, don't forget to check third-party forums or tech support sites, as sometimes other users may have encountered the same issue and shared their solutions.
Have you tried reaching out to the Mitsubishi support hotline or checking any user forums dedicated to their products? Sometimes, other users have faced similar issues and might have the j4update.exe or a workaround to help you resolve the firmware mismatch. Additionally, reviewing the MR-J4 servo drive manuals for any mentions of firmware updates might provide some clues, or you could check with your local Mitsubishi distributor—they might have access to more resources than what's publicly available online. Good luck!
It sounds like you're in a bit of a tough spot with that Alarm 37.1! I had a similar issue a while back, and I found that sometimes the j4update.exe utility can be included in the MR-J4 setup software package, so it might be worth checking if you have that installed. You could also try reaching out to your local Mitsubishi representative, as they might have access to the latest firmware or could guide you on where to download it. Additionally, consider checking forums or user groups specifically for Mitsubishi products, as fellow users often share helpful resources or even upload firmware files. Good luck!
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Answer: - Alarm 37.1 indicates a parameter out of range issue on the Mitsubishi Melservo MR-J4-500A-RJ drive.
Answer: - The discussion suggests that the issue might be related to a firmware mismatch rather than an actual parameter on the drive.
Answer: - The user in the discussion mentioned searching Mitsubishi Electric's website for the firmware update without success. Additional guidance on locating the required firmware update could be beneficial.
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