Greetings everyone, I am currently working on a new network deployment of AssetCentre and I am encountering issues with authenticating using our DOMAIN\USER credentials after a fresh installation. I am able to successfully authenticate using a local account, but our Active Directory accounts do not seem to have access. When accessing the FactoryTalk Administrative Console as a local user and navigating to the File menu, I see the option to log off as DOMAIN\USER, which is the same user I am trying to authenticate as when on the network. It is worth mentioning that I authenticate to the Windows Server using a PKI card. Any assistance or guidance on this matter would be greatly appreciated. Thank you.
Access the FT Admin Console (Network) using a Local Account and check if Domain\User is included in the User List. It is important to note that you must manually add each Domain\User to the User list through the "Windows link User" option. This ensures that all users are properly identified and granted access within the system.
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Answer: - It is possible that there may be configuration issues related to the integration of AssetCentre with the Active Directory domain. Ensure that the necessary settings for domain authentication are properly configured within AssetCentre.
Answer: - You can start by verifying the domain settings in AssetCentre to ensure that the correct domain information is entered. Additionally, check the permissions and access rights for the Active Directory users within AssetCentre to ensure they have the necessary privileges.
Answer: - This could indicate a specific issue with how AssetCentre is handling authentication requests from the Active Directory domain. Review the configuration settings and ensure that the integration with Active Directory is correctly configured to allow for domain authentication.
Answer: - If you are using a PKI card for authentication to the Windows Server, ensure that AssetCentre is properly configured to recognize and accept authentication from PKI card users. Check the settings related to PKI authentication within AssetCentre and make any necessary adjustments for compatibility.
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