I am facing an issue while trying to load spare screens. After receiving a message to update the firmware on a new screen from Automation Direct, I am now stuck in the red screen = Update Mode=Data Transfer. I have followed the troubleshooting steps provided in the manual but to no avail. Is there a workaround available for this issue? Any suggestions would be greatly appreciated. Thank you.
Upon attempting to reupload the firmware, the message "Firmware Transfer Complete" appears. However, there is another issue as a red screen flashes with an error message.
Hey there, I encountered a similar issue last year. It seems like it might be stuck in a loop. Besides the manual steps you've tried, have you attempted a complete reset? First, disconnect it, wait a bit, and then power back on whilst holding the correct command (typically found in your manual) to exit the Update Mode. If that doesn't work, try reaching out to Automation Direct's customer support. They might have deeper insights or perhaps there's a software glitch they're already aware of.
Hey there, sorry to hear about your issue. Sometimes an interruption during a firmware update can cause this. Ensure that the screen and your PC have stable power connection throughout the update. One quick workaround could be attempting a hard reset on the display. If that's not feasible or doesn't work out, consider contacting the Automation Direct's support team for a more specialized solution. They might have a backup firmware that you can manually load onto the screen. Even if it's an older version, it would help you to get out of the current loop. The team could also help in identifying if your screen has a hardware issue that might need replacing. Remember, tinkering too much with firmware without the right knowledge can potentially risk further damage.
Have you tried doing a factory reset after the firmware update? I once had a similar issue with my Automation Direct screen getting stuck in update mode. I ended up doing a factory reset which helped me get things back on track. Be aware that a factory reset will erase all your configurations on the screen, so you might want to create a backup of your configurations before you proceed. In case the issue still persists, it might be a problem with the new screen itself, so I would recommend contacting Automation Direct's customer support for further assistance. They are usually very responsive.
It sounds really frustrating to be stuck in that update mode! Have you tried power cycling the screen while holding down certain buttons, which can sometimes trigger a reset? Also, make sure your firmware file is on a compatible USB drive — sometimes format issues can cause hiccups during the transfer. If that doesn’t work, reaching out to Automation Direct support can be a good option; they often have insights into tricky situations like this. Good luck!
It sounds frustrating to be stuck in that update mode! Have you tried power cycling the screen or using a different USB drive for the firmware update? Sometimes, issues with the drive can cause these kinds of hiccups. Also, make sure the firmware you’re trying to load matches the model of your screen exactly, as using an incorrect version can lead to loading problems. If you haven’t done so already, reaching out to Automation Direct’s support might also yield some specific insights or fixes for your situation. Good luck!
I’ve been in a similar situation, and it can be really frustrating! One thing you might try is to ensure that the firmware file is completely compatible with your specific screen model; sometimes versions can get mixed up. Additionally, if possible, try using a different USB stick or cable for the transfer, as these can often cause issues if they're faulty. If that doesn’t work, reaching out to Automation Direct’s support team directly can sometimes yield quicker fixes that aren’t in the manual. Good luck, and I hope you get it sorted soon!
It sounds frustrating to be stuck in that update mode! Have you tried resetting the screen by power cycling it, or maybe using a different USB cable or port for the firmware update? Sometimes, firmware updates can be finicky, especially with new screens. If you haven't already, it might help to check if there's a specific version of the firmware that’s compatible with your model, or see if Automation Direct has any forums or support channels where others might have shared similar experiences. Good luck!
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Answer: 1. Q: How can I resolve the issue of being stuck in the red screen = Update Mode=Data Transfer when trying to load spare screens from Automation Direct? If you have followed the troubleshooting steps provided in the manual without success, you can try resetting the device or contacting Automation Direct support for further assistance.
Answer: If you are facing difficulties during the firmware update process, it is recommended to carefully follow the instructions provided by Automation Direct or seek help from their technical support team.
Answer: If you are looking for a workaround for the Update Mode=Data Transfer issue, you may try resetting the device, checking for any software updates, or reaching out to Automation Direct for specific troubleshooting steps tailored to your situation.
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