Hello, I am encountering an issue with my Cognex In-Sight jobs not saving due to a network error. I suspect this issue is linked to the connection with a 1783-NATR and a missing custom rule. Despite searching for the custom rule without success, I have tried utilizing custom rules from the In-Sight Explorer Help pages that outline the camera's ports. Additionally, I attempted using ports known to work with a Dataman scanner over NATR, but none of these solutions have resolved the problem. The error occurs when attempting to save a job while connecting to the In-Sight Sensors and selecting the specific sensor in question. Has anyone successfully saved a job through a NATR device? I have been able to save job files on a camera directly connected to the network or by physically connecting to the camera subnet. This led me to believe that the issue may be related to the custom rules of the NATR. Any experiences or insights would be greatly appreciated.
I encountered a similar problem while using the In-Sight Vision Suite for my D902 series cameras. Despite my efforts to create enough rules, I found that there was a limit of 5 rules that could be created, which was not sufficient for optimal functionality. Resorting to WireShark, I identified the necessary ports for different functions, such as TCP 443 for HTTPS, TCP 8084 for Web HMI HTTP, UDP 1069 for In-Sight Discovery, TCP 50000 for the data channel, and TCP/UDP 123 for NTP. While this allowed me to connect online and view programs, I encountered difficulties with editing and saving programs. These tasks resulted in issues with the cameras, including increased processing times, network errors, and malfunctioning web HMI until the cameras were power-cycled. This experience was based on using In-Sight Vision Suite, which was a relatively new software at the time. For potentially better results, consider utilizing In-Sight Explorer. If you discover a solution to this problem, please share it for the benefit of others.
MikeyN shared a similar issue encountered while using In-Sight Vision Suite with D902 series cameras. Despite limitations in creating rules, a solution was found by identifying specific ports through WireShark analysis. The necessary ports identified were: TCP 443 for HTTPS, TCP 8084 for Web HMI HTTP, UDP 1069 for In-Sight Discovery, TCP 50000 for Data Channel, and TCP/UDP 123 for NTP. This configuration enabled online access but editing and saving programs caused camera malfunctions. Consider exploring In-Sight Explorer for potential improvements. For further assistance, reaching out to Rockwell or Cognex may provide additional solutions. Stay tuned for updates on this issue.
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It sounds like you've been quite thorough in your troubleshooting efforts. Your suspicion might be correct - the issue could indeed be related to the custom rules of the NATR. Sometimes, NATR rules can be tricky to establish, especially when dealing with specific ports. Have you tried setting up bespoke rules specifically for the port range that the Cognex In-Sight system uses? Additionally, you might want to verify that the NATR device itself is updated to the latest firmware version, as this might also affect its functionality. Lastly, make sure you don't have a firewall that's inadvertently blocking the desired ports.
It seems like you've tried quite a few things already. I've faced a similar issue, and in my case, the problem was indeed related to the custom NATR rules. You could verify whether you have the proper rules in place for translating the In-Sight camera ports. Every In-Sight camera has two ports reserved for FTP communication. If these ports are not correctly configured in the NATR device, the job file cannot be transmitted properly. It might also be helpful to check the NATR's rule order — the first rule that matches the source and destination IP along with the ports gets applied. A review of your network configuration might also be in order, as firewalls or other security elements may be blocking certain port communications. I hope this helps somewhat. Good luck!
I've encountered similar issues with the NATR in the past. In your case, it indeed sounds like the problem stems from the NATR's custom rules. Have you tried configuring the NATR by setting up the rules for each specific port the In-Sight camera uses? If not, this might help. Also, make sure the NATR and In-Sight cameras are set to the same firmware version; inconsistencies here could also be the source of the problem. It's these small details that often trip us up, so I wouldn't be surprised if one of these fixes your issue. Good luck!
From what you've described, it does indeed sound like the issue might be related to your NATR device's custom rules not matching up with the In-Sight jobs. Have you tried manually setting your NATR to allow the exact ports required by the Cognex camera? Normally, this kind of error can occur if the NATR doesn't have an accurate map of the specific ports to forward requests onto. Also, ensure that your NATR and camera are on the same firmware version. Firmware mismatch can also lead to communication issues. Remember, the success in saving files directly on the camera indicates that the camera itself is working fine, you're right in inspecting the network elements in this scenario.
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Answer: The issue might be related to the connection with a 1783-NATR device and a missing custom rule.
Answer: You can try searching for and implementing the correct custom rule for the NATR device. Additionally, exploring custom rules from the In-Sight Explorer Help pages or using ports known to work with other devices over NATR may help.
Answer: While saving job files on a camera directly connected to the network or the camera subnet has worked, saving through a NATR device seems to be posing difficulties.
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