Greetings! The touch control display module 2711P-RDT10C Ser B in the HMI PanelView Plus 1000 panel has been replaced with the newer 2711P-RDT10C Ser C. The updated control touch display module is compatible with the existing logic module 2711P-RP1 Ser G. However, a recurring issue persists. The panel initializes successfully, but after 30 seconds, a banner with a crossed hand symbol appears (the Fault LED starts flashing), leading to the unresponsiveness of the touchscreen, keyboard, and mouse. This error occurs regardless of whether the panel is in runtime project mode or panel settings mode. Furthermore, no errors are shown in the panel event log. What could be causing this problem?
To clarify, are you pairing the outdated logic module with the updated touch display? I recommend performing a Factory Reset for proper functionality. Search online for "panelview plus factory reset" to find helpful tutorials and guides on how to complete this process effectively.
Hello Nikolai, we're glad to have you on the forum! I recently came across an article that may provide some solutions to the issue you're facing. Check out this helpful guide on how to stop the hand icon displays on a PanelView Plus terminal: https://blog.reynoldsonline.com/stop-hand-icon-displays-on-panelview-plus-terminal/
I greatly appreciate your advice! I have successfully downloaded the latest firmware version 5.10.16 from the official website and created a Firmware Upgrade Card (USB) to update the panel firmware. After the update, all functions are working smoothly and the previous "crossed hand" error has been resolved.
Sure thing! As a token of appreciation, could you please send me some authentic Russian Zefir? Just kidding, no need to, but I'd appreciate it!
Greetings! The touchscreen display module 2711P-RDT12C Ser B in the PanelView Plus 1250 HMI panel has been replaced with the newer 2711P-RDT12C Ser D. The upgraded display module is compatible with the existing logic module 2711P-RP1 Ser D. However, a new issue has emerged. After the panel starts up, a banner with a crossed hand icon appears after 30 seconds (accompanied by the flashing Fault LED), resulting in the touchscreen, keyboard, and mouse becoming unresponsive. This error persists regardless of whether the runtime project or panel settings mode is active, with no errors displayed in the panel event log. What could be causing this issue? How can I update the firmware version to resolve it?
It sounds like you've already done a good amount of troubleshooting, so well done on that. Given the persistence of the error, I would suggest checking a few things. Firstly, confirm that the firmware version of your logic module is compatible with the Series C display module. A firmware update might be necessary if not. Secondly, there could be some dirt or debris causing an interruption in the touch screen functioning - a thorough clean of the touch screen might solve this issue. Lastly, ensure the unit is properly grounded as improper grounding can sometimes cause intermittent issues. If none of these work, consider consulting directly with the manufacturer's technical support team. Hope this helps!
It sounds like you're dealing with a frustrating situation! Given that the display module is compatible but still results in an error, I'd suggest checking the firmware versions for both the new display module and the logic module—sometimes mismatched firmware can cause conflicts. Also, ensure that all connections are secure and that there are no issues with the power supply, as these can lead to similar symptoms. If everything else checks out, it might be worth reaching out to Rockwell support, as they might be aware of specific compatibility quirks between the models. Good luck!
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Answer: Answer: The crossed hand symbol on the PanelView Plus 1000 panel typically indicates a fault condition, which causes the touchscreen, keyboard, and mouse to become unresponsive.
Answer: Answer: The crossed hand issue might be related to compatibility issues between the new touch control display module (2711P-RDT10C Ser C) and the existing logic module (2711P-RP1 Ser G), or there could be a hardware malfunction causing the fault condition.
Answer: Answer: To troubleshoot the issue, you can try checking for loose connections, ensuring proper seating of the new touch control display module, updating firmware if available, and verifying compatibility between the components. Additionally, checking for any error codes or messages in the system logs can provide more insights into the root cause of the problem.
Answer: Answer: Before considering a replacement, try performing a thorough inspection of the connections, updating software/firmware, and ensuring proper configuration settings to see if the issue can be resolved without replacing the touch control display module.
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