Hello, I am experiencing an issue with a FGEN-XSG16-5001 device not being properly registered in my Studio 5000 program. Even though I have installed the required EDS file and it is showing up as registered in RSlinx, it is not reflecting in my Studio program. The FGEN device is functioning properly and being actively controlled, but I am looking to resolve the presence of multiple yellow question marks in my hardware tree. My system is running Studio 5000 V30 and RSLinx V3.80.00 on a Windows 7 64bit machine. It is configured with a 5069-L320ERM CompactLogix Processor with port 1 assigned a static IP for the Plant Network, and port 2 set with a static IP of 192.168.1.1 for the PLC I/O network. I would appreciate any assistance with resolving this issue promptly.
Welcome to the forum! Did you receive this program from someone else and then use it to connect to a PLC in operation? This issue can often occur when the necessary EDS files are not installed on the computer, causing a mismatch between the expected EDS file and the actual connected device. To prevent this, I always provide non-Rockwell EDS files along with the PLC program to customers upon machine delivery.
Welcome to the PLCTalk forum community! Are you experiencing issues with the Module object in the I/O tree not displaying certain tabs like device configuration or parameter settings besides the usual ones like General, Connection, Module Info, Internet Protocol, and Port Configuration? This issue may arise even after registering the Turck EDS files, which list 17 Parameters. Ensure that the Module object is in the Run state without any errors or faults. If you see a yellow question mark instead of the expected module icon, it may indicate a faulty or inhibited connection. This could be due to an incorrect Icon file during the EDS registration process. Check if the correct icons display in an RSLinx Classic browse for confirmation.
Thank you for the responses. This software came pre-configured with the hardware setup. I received the EDS files from my colleagues, who were the original designers. When trying to install these files, I see a yellow question mark next to each device with the message "
If you are facing compatibility issues with your devices, it may be due to incorrect EDS files. To resolve this issue, make sure to obtain the correct EDS files by locating the device part numbers and downloading them from the Turck website. Installing the accurate EDS files will help ensure smooth device operation.
I am unable to access the configuration settings for the device, and it seems irrelevant. After registering the folder containing FGEN devices on my computer, I cannot find any tabs for configuration in the I/O object within Studio 5000. The user manual indicates that all configuration should be done through the Web interface. It is possible that an old version of RSLinx Classic (pre-3.7) is still installed, causing this issue. This could be a problem with EDS registration, but I am unsure of how to resolve it. My next troubleshooting step would be to register the entire folder of EDS files for this device family. It is worth noting that the EDS registration process changed significantly after the transition from 2.59 to 3.x, along with Studio 5000 v21. This could be related to an RSLinx Classic problem or another issue with the installation. It appears that the Turck modules do not utilize EDS-based AOP features for configuration, so leaving them as they are should not cause any harm.
I encountered a similar issue recently and managed to solve it - so hopefully, this might work for you too. Sounds like the EDS might be registering in RSLinx but not actually linking up with Studio 5000. In your case, I would try refreshing the EDS Hardware Installation Tool in Studio 5000, and see if the device appears after this. If that doesn’t work, I recommend reinstalling the EDS file directly from the Studio 5000 environment. Also, make sure your device's IP is within the same subnet as your I/O network. Finally, ensure your Windows firewall settings aren't blocking the device’s communications. Let me know if this helps!
It sounds like you've made the necessary steps with installing the EDS file and verifying it in RSLinx, so it's strange you aren't seeing the change reflected in Studio 5000. You could try updating your RSLinx to the latest version, as the version you're running is fairly outdated. If that doesn't help, try un-registering and re-registering the EDS file in RSLinx or resetting the path in Studio 5000 where it looks for EDS files, as sometimes the directories can get crossed. Additionally, verify that there are no IP address conflicts in your setup, as this can also cause the issue you're experiencing. Hope this helps!
It sounds like you're dealing with a frustrating issue! Since the device shows up in RSLinx but not in Studio 5000, it might be worth double-checking a couple of things. Make sure you've fully refreshed your hardware configuration in Studio after installing the EDS file—sometimes a simple restart of the software helps too. Also, ensure that the Device Type in your project matches the EDS file you installed. If those don’t resolve it, consider if there’s a firmware mismatch between the device and your Studio 5000 version. Good luck, and I hope you get it resolved soon!
It sounds like you’ve done a lot of the groundwork already! Have you tried refreshing the hardware configuration in Studio 5000 or restarting both the software and the RSLinx application? Sometimes, simply re-scanning the network in RSLinx and then going back to Studio 5000 can help it recognize devices that aren't displaying correctly. Also, check if your EDS file is the latest version—outdated files can sometimes lead to compatibility issues. Lastly, ensure that the device is directly linked to the processor in your project; if it’s on a different network segment, it might not show up correctly in the hardware tree. Good luck!
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Answer: - The issue could be related to compatibility or configuration settings within Studio 5000. Ensure that the EDS file is the correct version and try re-importing it into the software.
Answer: - The yellow question marks indicate a communication issue or missing device information. Check the network settings, device connections, and ensure proper configuration within Studio 5000.
Answer: - There may be a synchronization issue between RSlinx and Studio 5000. Try refreshing the devices or restarting both software tools to ensure they are communicating properly.
Answer: - Verify that the device is supported by the software versions being used. Check for any known compatibility issues or updates that may be needed to ensure proper integration.
Answer: - Review the program logic, tags, and connections within Studio 500
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