Good Morning! I am currently experiencing difficulties with my Markem-Imaje SmartDate X60 Printer as I am unable to find a comprehensive troubleshooting manual. I am encountering Fault 1016 - Unrecognized Printhead, indicating that the printer is unable to identify the printhead type and resistance. I am aware that the password is based on the day, month, and year, but I am still unable to locate the option to adjust the resistance on the screen. Any assistance would be greatly appreciated. Thank you.
Are you still facing the same issue? Have you found a solution yet?
The daily password is more than just the date. It also involves replacing each digit with a corresponding number from the Code Row. If you encounter Fault 1016, refer to your manual for troubleshooting steps. However, if you see Fault 1013 regarding an Unknown Printhead, it may be due to various reasons such as a non-SmartDate X40 printhead fitted or a faulty printhead. By using the correct service password, you can access the Service/Printer setup menu to make necessary updates. In case the printhead is under warranty, follow the designated process to get it replaced. When dealing with Markem-Imaje printheads, ensure compatibility and adjust settings accordingly. Select the appropriate Printhead model and configure the resistance as specified on the sticker at the bottom. Don't forget to power cycle the printer once the setup is complete. If you're unsure about compatibility, share the part number or an image of the printhead for further assistance. Thank you, Patrick.
I recently contacted the Markem service department for assistance with my printer. It turns out that the printhead I had recently installed was newer, requiring a firmware update for the controller. The service technician promptly sent me the update via email, along with detailed instructions on how to install it. After following the steps, my printer started up without any issues. (Error code 1016) for X60 model printers.
Do you know why the print on your Smartdate X40 printer is fading immediately after printing, and can easily be wiped away by hand? Let's troubleshoot this issue together.
Have you experienced prints fading immediately after printing, easily wiped away by hand? I faced this issue with my SmartDate X40 printer, despite replacing the printer head initially. However, after exhausting all other possibilities, I decided to try another new head, which ultimately resolved the problem. It seems that the first printer head was simply faulty.
Hi there! I'm sorry to hear about your trouble with the SmartDate X60 Printer. It seems like this might be a pretty specific issue related to printhead recognition. Have you tried checking if the printhead is properly installed and connected? Some users mentioned that a good cleaning of the printhead and its connections can sometime resolve similar issues. Plus, in order to find the resistance option, you may need to scroll down in the 'Advanced Settings' sub-menu. Below that, there should be a section where you can enter the resistance value based on the type of printhead you are using. Hope this helps, and don't hesitate to clarify any doubts!
Hi there! I also use the SmartDate X60 and I came across a similar issue a few months ago. The problem might not be the resistance but the printhead itself, sometimes it could be damaged or inserted incorrectly, leading to this fault error. To resolve this, start by double-checking if the printhead and the connectors are properly inserted and if they're free from any dirt or debris that could interfere. Ensure you use genuine Markem-Imaje printheads as they come pre-calibrated hence no need to adjust the resistance. However, if the issue keeps persisting, I'd advise contacting Markem-Imaje support because if it truly is a resistance issue, it might be a hardware fault – something you shouldn't tamper with personally. Hope this helps!
Hi there! Fault 1016 on a Markem-Imaje SmartDate X60 usually arises from a damaged or misconnected printhead. I'd suggest checking the connections first, ensuring that the cables are securely attached, and the pins are free from any dust or debris. If this doesn't work, it might very well be that the printhead is damaged or not compatible. As for adjusting the resistance, unfortunately, I don't believe that's something you can do from the printer's control panel. It might be best to consult with a Markem-Imaje technician or explore the option of replacing the printhead. Hope this helps!
Good morning! I totally understand your frustration with the Fault 1016 issue on the SmartDate X60. Have you tried checking the connections and seating of the printhead to ensure it's not just a simple misalignment? Sometimes reseating it can help with recognition issues. Also, in the main menu, you should be able to find an option for configuring the printhead settings where you can adjust the resistance; it might be under "Printer Settings" or "Maintenance." If the manual isn't helping, the Markem-Imaje support team can be a great resource. Hope you get it sorted out soon!
Hey there! I totally get how frustrating printer issues can be. For Fault 1016, you might want to double-check the connections of the printhead and ensure it’s seated properly. Sometimes, just reseating it can help. If you’re still having trouble, you could also try reaching out to Markem-Imaje's support directly, as they might have more specific guidance or could provide a manual if it’s not easily available online. Hang in there!
Hey there! Sorry to hear you’re having trouble with your Markem-Imaje printer. Fault 1016 can be frustrating—it typically means the printer isn't detecting the printhead properly. Have you checked the connections to ensure they're clean and secure? Sometimes a small dust buildup can cause issues. Also, if you haven’t already, consider resetting the printer and re-inserting the printhead; that can help with recognition. As for the resistance adjustment, it's usually found under the printhead settings, but if it’s not visible, you might need to access the advanced settings with the correct password. If you're still stuck, reaching out to Markem-Imaje support directly might be the best option. Good luck!
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Answer: 1. What does Error 1016 - Unrecognized Printhead on a Markem-Imaje SmartDate X60 Printer indicate? - Error 1016 indicates that the printer is unable to identify the printhead type and resistance.
Answer: - To troubleshoot Error 1016, you may need to adjust the resistance settings on the printer. The password for adjustments is typically based on the day, month, and year.
Answer: - If you are unable to locate a comprehensive troubleshooting manual, you can reach out to the manufacturer's customer support for assistance or check their official website for resources.
Answer: - To adjust the resistance settings on the printer, you might need to access the specific menu option on the screen. If you are unable to find this option, consider consulting the manual or contacting customer support for guidance.
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