Greetings, I recently upgraded the Flexisoft software to version 2.40 in order to use it with PLC model FL005 0808RP0402U (RENU PLC). However, I encountered a problem as the new version does not support this specific PLC. As a result, I reverted back to version 2.36. However, I am now facing an issue where I am receiving an error message saying, "ERROR OCCURRED DURING HW INFO READ OPERATION" when trying to open the program. Despite several attempts to reinstall, the problem persists. I would appreciate any insights on the possible causes of this issue and any suggestions for resolving it. Thank you. Best regards, Admin
"The configuration software is not backwards-compatible, meaning that a project created using a newer version cannot be accessed using an older version. You may need to consider reverting to version 2.36 to access your project successfully."
Hey Admin, it sounds frustrating dealing with that error after your upgrade! One potential cause could be a mismatch between the software version and the PLC firmware; sometimes reverting to an older software version can lead to compatibility issues if the PLC has updated firmware. Have you tried checking for any firmware updates for your PLC or contacting Flexisoft support to see if they have a compatibility patch for version 2.36? It might also help to ensure that all related drivers are up-to-date. Good luck, and I hope you get it sorted soon!
Hey Admin, it sounds frustrating to deal with those version compatibility issues! Have you tried clearing the configuration files related to the previous version before reinstalling 2.36? Sometimes leftover files can cause conflicts. Also, it might be worth checking if your hardware connections are secure or if there are updated drivers available for the FL005. If the issue continues, reaching out to Flexisoft support could provide insights tailored to your setup. Good luck!
Hi Admin, it sounds frustrating to deal with those compatibility issues after an upgrade! One thing you might want to check is whether there are any remnants of the newer version still on your system that could be causing the conflict. Sometimes, even after a reinstall, old files can linger and interfere with the operation. It could also be worth looking into any system logs or documentation for version 2.36 to see if it lists known issues with the specific PLC you are using. If all else fails, reaching out to Flexisoft's support team could lead to a solution much faster. Good luck!
Hey Admin, that sounds frustrating! The "ERROR OCCURRED DURING HW INFO READ OPERATION" often suggests a compatibility issue, especially if there's been a mix-up between software versions and PLC configurations. Have you checked if the previous version of Flexisoft completely uninstalled before reinstalling? Sometimes residual files can cause conflicts. Also, ensure your PLC is properly connected and powered up during the software start. If all else fails, reaching out to Flexisoft’s support may be a good idea as they might have specific guidance for this version rollback issue. Good luck!
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Answer: Answer: This error message could be due to compatibility issues between the PLC model FL005 0808RP0402U and the software version 2.36. It's possible that the older software version is not fully compatible with the specific hardware configuration, leading to this error.
Answer: Answer: To resolve this issue, you may need to check if there are any driver updates or patches available for the software version 2.36 that address compatibility issues with the PLC model FL005 0808RP0402U. Additionally, verifying the correct communication settings and connections between the software and the PLC could help troubleshoot this error.
Answer: Answer: Unfortunately, if the new software version does not support the specific PLC model, it may not be possible to use it without facing compatibility issues or errors. In such cases, it is recommended to work with the software version that is officially supported by the
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