I've been experiencing difficulty accessing the Rockwell Knowledgebase recently. Despite having a TechConnect Support contract, whenever I attempt to visit the site, I encounter an error message in my browser. The Edge browser displays a message stating that the connection is not secure, while the Chrome browser indicates that the site cannot provide a secure connection due to an unsupported protocol error. This issue arises from a mismatch in SSL protocol versions or cipher suites between the client and server. Is anyone else facing this same issue?
I have been feeling great.
I am unable to access the Knowledgebase. Clicking on the link redirects me to the main Support Center page without any errors, just no access. I have tried accessing it in both MS Edge and Chrome, but encountered the same issue.
While browsing the internet, I was able to easily find the answer I needed on the Knowledgebase using the Edge browser.
When attempting to access the Knowledgebase, I encountered a redirection issue that led me to the main Support Center page instead. This problem persisted across different browsers, including MS Edge and Chrome. To resolve this issue, try deleting all cookies and data from Rockwell websites. If you continue to experience redirection problems, consider deleting 'cached images and files' as well for a smoother browsing experience.
I've found success using Chrome as my primary browser. If you're encountering issues accessing pages on the Support Center, consider trying Incognito or InPrivate mode. Additionally, the site recommends clearing your browser cache and DNS cache. This could potentially resolve any underlying issues causing the problem.
It sounds like you've done a thorough analysis of the issue so far. I have also experienced similar problems with the Rockwell Knowledgebase recently. It could be that the servers are currently upgrading their security protocols and our browsers haven't received the updates yet. It may also be a temporary issue from the server-side. I might suggest trying to access the site using a different device or network, as this could hopefully bypass the mismatch issue. Let's also hope Rockwell resolves this soon, as many of us rely on that knowledgebase a great deal.
I feel your pain; I had a similar experience with the Rockwell Knowledgebase a while back. It might help to try clearing your browser cache or checking if your browsers are up to date, as sometimes outdated versions can lead to SSL issues. If that doesn't work, you could also try accessing the site through a different network or device to see if it’s a local problem. Additionally, reaching out to Rockwell's support directly might speed up resolving the issue, especially since you have a TechConnect contract. Hope you get it sorted out soon!
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Answer: The error message could be due to a mismatch in SSL protocol versions or cipher suites between your browser client and the server. This can lead to browsers like Edge displaying a "connection not secure" message or Chrome showing an "unsupported protocol error."
Answer: To address the security connection issue, you may need to ensure that your browser's SSL protocol versions and cipher suites are compatible with those supported by the Rockwell server. Updating your browser settings or contacting Rockwell support for assistance could help in resolving this problem.
Answer: Yes, other users may be facing similar issues accessing the Rockwell Knowledgebase, particularly if there is a mismatch in SSL protocol versions or cipher suites between their browsers and the server. Sharing experiences and solutions with the community or seeking guidance from Rockwell's support team may help in resolving this common problem.
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