Hello everyone! I am encountering an issue with logging into Factory Talk. The notification icon indicates that the cache has expired, preventing access to any Rockwell application. Adding to the complication, I am unable to re-log in as the directories are blank. Despite a valid license and connected system, the root cause remains unknown. Can anyone offer insights on resolving this issue and understanding its cause? Thank you for any assistance!
Hello, NemanjaN mentioned in a forum post that they are experiencing issues with the FactoryTalk Directory cache expiring and are unsure of how to resolve it. The FactoryTalk Directory cache stores a copy of the HMI Server data for each Network Directory application. If connection is lost to the FactoryTalk Network Directory, the application will reference the data in the cache instead of the live Directory. The cache has a user-configurable expiration period set in the FactoryTalk Administration Console. If the cache expiration is disabled (set to zero), it will remain valid indefinitely. Cache expired errors typically occur when the FactoryTalk Network Directory is unavailable, causing the cached data to expire. In a similar situation, I encountered a "CACHE EXPIRED" warning during the installation of Studio 5000 v30, which temporarily halted FactoryTalk Services Platform updates. After restarting the workstation, the status returned to "CONNECTED." To troubleshoot, it is important to understand your FactoryTalk Directory setup (Local or Network) and the computer's role in FactoryTalk. Additionally, consider any recent changes, upgrades, or uninstalls that may have triggered the cache expiration error. For further assistance, refer to technote 731884 on resolving "cache expired" errors in FactoryTalk View ME. It is recommended to start with repairing the FactoryTalk Directory, but additional information on your setup will help determine the best course of action. Best regards,George
Thank you for responding! The issue occurred with VM copying, as someone transferred the open VM to my hard drive, possibly leaving local directories open. Your response is greatly appreciated and will surely benefit others facing a similar problem. Best regards.
Reviving an age-old discussion thread here, I have encountered a similar issue with my terminal server getting disconnected from FactoryTalk Directory intermittently, showing an error message "Cache times out in: EXPIRED". Strangely, all other servers remain connected during these episodes. Interestingly, the disconnections seem to occur concurrently with the startup of a service that clones the server VM. Could this be related to Nemanja's issue? Nemanja, how did you resolve this issue? Did you simply halt the cloning of the active VM?
Shane Horan mentioned bringing back an old topic, but I also face a similar challenge. Periodically, my terminal server disconnects from FactoryTalk Directory, showing the error message "Cache times out in: EXPIRED". Interestingly, all other servers remain connected during these occurrences. The disconnect tends to happen when a service starts up that creates a duplicate of the server VM. This situation mirrors Nemanja's issue. Nemanja, how did you address this problem? Did you simply stop duplicating the VM? Hello Shane, I am dealing with a similar issue - were you able to find a solution to yours?
I keep encountering an ACCESS VIOLATION ERROR (Exception number: c0000005) during the installation process of the latest version 36 on my computer. Could this error be the root cause of my troubles? Despite dedicating three weeks to troubleshooting, including following Rockwell's 21 solutions page, the program continues to crash with a .dmp log after only a few minutes of operation.
Hey there! It sounds like a frustrating issue you're facing with Factory Talk. One thing to try is clearing the application's cache manually; you can often find the cache files in the user directory under the AppData folder. Additionally, check if your Windows credentials are set correctly, as sometimes a mismatch can cause the directories to show up blank. If all else fails, consider reinstalling the software as a last resort—it might reset any corrupted files that could be causing the issue. Hope this helps!
Hey! I’ve had a similar issue with Factory Talk before, and it often boils down to a few common culprits. First, try clearing the cache manually, as sometimes the automatic cache clear doesn’t work properly. You can also check if any recent updates were made to your system or Factory Talk itself; sometimes, after updates, paths can change or require reconfiguration. If that doesn’t help, consider checking your user permissions, as sometimes they can get reset. Lastly, if your directories are still blank, it might be worth reinstalling the application to ensure everything is functioning correctly. Good luck!
Hi there! It sounds like you're facing a frustrating issue with Factory Talk. One thing you might want to try is clearing the local cache files associated with the application; sometimes they can become corrupted and cause login problems. Additionally, check if your system is up-to-date with the latest patches or software versions, as that can also affect functionality. If all else fails, reaching out to Rockwell’s tech support could provide you with specific steps for your setup. Good luck!
Hi there! It sounds frustrating to deal with that cache expiration issue in Factory Talk. One thing you might want to try is clearing the application cache directly from the local file system if you haven’t already. Sometimes, simply deleting the old cache files can prompt the application to regenerate them fresh on the next launch. Additionally, check if there are any updates available for your Rockwell software, as they often fix known bugs. If the problem persists, consider looking into user permissions and firewall settings, as they can sometimes interfere with proper application access. Good luck!
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Answer: 1. Q: What does it mean when the Factory Talk notification icon indicates that the cache has expired? When the cache in Factory Talk expires, it can prevent access to any Rockwell application until the cache is updated.
Answer: If the directories are blank, it may indicate an issue with the system's configuration or connectivity that is preventing proper login access.
Answer: To resolve this issue, you may need to update or refresh the cache in Factory Talk. Additionally, checking the system's connection and configuration settings can help identify and fix any underlying issues.
Answer: The cache expiration issue could be caused by various factors such as network disruptions, software glitches, or misconfigurations that may need to be investigated to determine the root cause.
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