After upgrading Factorytalk Activation Manager from version 5.00 to 5.01, I encountered an issue with Factorytalk AssetCentre not working. Whenever I try to launch FTAC, I am receiving the error message "Object reference not set to an instance of an object." I searched for solutions in the Rockwell techbase articles, but none of them were effective. Is anyone else facing the same problem?
To prevent any issues, verify that both your server and client device are using the same FactoryTalk Services version and roll-up patch. This step helped me resolve an issue I was facing, so it could potentially assist you as well. Although you may have already resolved your issue, it's always good to double-check!
I haven't experienced that exact issue after upgrading, but it sounds frustrating. Have you tried re-registering the FactoryTalk AssetCentre services or checking if the activation file path settings got reset during the upgrade? Also, sometimes clearing the FactoryTalk cache can help. If those don’t work, it might be worth reaching out to Rockwell support, as they could have more tailored solutions for this version mismatch. Let us know if you find a fix!
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Answer: If you are encountering the error message "Object reference not set to an instance of an object" when launching Factorytalk AssetCentre after upgrading Factorytalk Activation Manager, you may need to perform additional troubleshooting steps. It is recommended to check for compatibility issues between the two versions and ensure that all necessary dependencies are met. You may also consider reaching out to Rockwell's technical support for further assistance.
Answer: If the solutions provided in Rockwell's techbase articles were not effective in resolving the initialization error in Factorytalk AssetCentre, you may want to consider reaching out to the Rockwell technical support team for personalized assistance. They may be able to provide specific guidance tailored to your system setup and help troubleshoot the issue more effectively.
Answer: If you are facing issues with Factorytalk AssetCentre not working after upgrading Factorytalk Activation Manager, it may be helpful to connect with other users or forums to see if anyone else has encountered a similar problem.
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