I have been working on a Local SE project for weeks using FactoryTalk View Studio 8.10.00 and RSLogix5000 V18 on Windows 7 Pro 64-bit. Recently, AVG prompted me to restart my PC, which I delayed until this morning. However, after the restart, I encountered an issue where FTView SE cannot open any applications, showing the error message "Fail to load HMI Server Service." Additionally, RSLogix is also not starting correctly, displaying a lengthy error message as seen in the picture. It seems like my computer is disconnected from the FactoryTalk Global Directory Server. If anyone has experienced this issue before and knows how to resolve it, your help would be greatly appreciated.
If system restore points are enabled on your PC, consider checking them to revert back to a previous system state before AVG caused any issues. It's possible that AVG has removed or disabled some necessary files for your software to function properly. I've had to address similar issues on multiple computers before, but not specifically related to AB software. It's uncertain what the result will be, but this step may help resolve the problem. - James.
Our factory talk encountered a common issue that required us to remove a file with a .RNL extension located in the directory C:\ProgramData\Rockwell Automation\FactoryTalk Activation.
A few months ago, I encountered an issue with Windows 7 that required A-B tech support to perform a repair in the remove/install programs section for the Factory Talk Services Platform. Additionally, when I installed A-B software on Windows 10, tech support had to remove a Windows update to ensure proper functionality. These troubleshooting steps may be beneficial if you encounter similar issues.
If you encounter issues with FactoryTalk Service Platform, consider repairing it through the add/remove programs section on your control panel. I have faced a similar issue after updating in the past, and this solution successfully resolved it.
ASF suggests repairing FactoryTalk Service Platform through the add/remove programs section of the control panel. This approach has been effective in resolving issues that arise after software updates. Additionally, reconfiguring the directory server using "Specify FactoryTalk Directory Location" and running the "FactoryTalk Directory Configuration Wizard" may help address any related issues, especially after renaming the computer. Wishing you success in resolving the issue.
I've encountered a similar issue before and it does sound like there's a disconnection with your FactoryTalk Global Directory Server. However, it's possible that your AVG restart may have interfered with some important service installations, or perhaps there were updates installed that aren't compatible with your current setup. I would first suggest running a repair on both FTView and RSLogix through the Control Panel's "Programs and Features" section, just to rule out any software corruption. If the problem persists, try checking your system's firewall settings. Occasionally, these can block connections to the FactoryTalk Services Platform. Finally, you might want to restore your PC to a previous version prior to the AVG restart, just to ensure no unwanted changes were made during the restart. Good luck!
Hey there! Looks like you’re facing a challenging issue, but I think I can offer some advice. It sounds to me like this might be a problem connected with the AVG restart rather than with FactoryTalk or RSLogix itself. I would suggest you try doing a system restore to a point prior to the AVG-recommended reboot. Once you're done with that, disable AVG temporarily and run your applications again to see if they start working correctly. However, if that doesn't work, the issue might lie with your FactoryTalk Directory installation, and you may need to repair or reinstall it - you'll find it in the 'Add/Remove Programs' on your Control Panel. Hope this helps. Do let us know how it turns out!
Hey there, it sounds like AVG might have interfered with some of your FactoryTalk or RSLogix5000 files. Try disabling your antivirus temporarily and see if your programs load correctly. If that works, you might have to set these programs as exceptions in your AVG settings. Alternatively, reinstalling FactoryTalk and RSLogix5000 could help resolve these issues, though it might be a bit time-consuming. Remember, always backup your work just in case. If none of these suggestions work, consider contacting Rockwell Automation's tech support - their team might be able to provide specific solutions to your issue. Good luck!
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Answer: This error could indicate a connection issue with the FactoryTalk Global Directory Server after the restart.
Answer: You may need to troubleshoot the connection to the FactoryTalk Global Directory Server to resolve this issue.
Answer: Factors like network configuration changes, software updates, or firewall settings could potentially disrupt the connection to the Directory Server.
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