Hello, I am looking to replace my GE Quickpanel with the same model. However, when I insert the CF card and power cycle the HMI, I encounter an error message prompting for an update. Upon selecting 'yes', I receive a Fatal Application Error stating that runtime.exe has performed an illegal operation. The program then shuts down, and I am left with this issue. The new HMI is fresh out of the box, while the CF card is from a previously functioning HMI with a screen that needs replacing. Any suggestions on how to resolve this issue would be greatly appreciated.
Is the new Quickpanel equipped with an updated firmware version compared to the old one? It is possible that the EXE file needs to be recompiled to align with the newer firmware. Another possibility is that the EXE file on the memory card may be corrupted. It has been a while since I last dealt with Quickpanels, so I am just exploring different potential issues.
I welcome any suggestions and ideas on this matter. I initially believed that the 'AB' represented the firmware, which is identical to the outdated panel. Unfortunately, the old panel is difficult to read. Is it possible to transfer the application from the old panel to PME, adjust the target settings, and then transfer it to the new panel? Since the old panel did not utilize Ethernet for communication, the IP address is unknown. Is there a default IP address that can be used in this scenario?
For more assistance, refer to the QuickPanel manual available for download at https://www.instrumart.com/assets/quickpanel-manual.pdf. This resource may be helpful to understand the operational features of the QuickPanel.
It seems like the issue may be a compatibility error between the firmware version of your new HMI and that on the CF card from your older HMI. My suggestion would be to first check and compare the firmware version of both the devices. If they don't match, you might need to update the firmware on your new HMI to the version that's compatible with the CF card. Be sure to backup anything important on the CF card before doing this just in case. If you're unsure about any of this, it might be worth reaching out to GE's support team for guidance - they're often really helpful for these types of issues.
You may be encountering this issue due to a firmware or software incompatibility between the new HMI and the CF card sourced from the old device. If there is an existing difference in firmware versions, it could be causing the error. I would suggest updating the firmware of your new HMI if possible or checking whether the software on the CF card can be updated for compatibility with the new device. In addition, make sure that the data on the CF card has been backed up properly and correctly formatted to avoid any potential reading issues.
It sounds like you’re dealing with a compatibility issue between the CF card and the new HMI, which can happen if the firmware versions don’t match. Have you tried checking the firmware version on the new HMI and making sure it aligns with what’s stored on the CF card? If possible, you could also try to reformat the CF card and copy the files over again, just to ensure there aren’t any corrupt files causing the error. Additionally, it might be worth downloading the latest firmware from GE's website and updating it before booting it up with the CF card inserted. Good luck, and I hope you get it sorted out quickly!
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Answer: The Fatal Application Error may be occurring due to compatibility issues or corrupt files on the CF card.
Answer: Try formatting the CF card before inserting it into the new HMI to ensure there are no residual files causing conflicts.
Answer: You can try verifying the compatibility of the CF card and the new HMI, updating the firmware if necessary, and ensuring a clean installation process.
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