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Troubleshooting FT View SE 13: Alarm and Event Log Database Connection Issue

Question:

Greetings, we currently face an issue with two PCs running the FT SE local application and sharing the same project. One of the PCs is displaying errors in the alarm and event log, showing only the message "Lost connection to alarm and event log Alarms" when the alarm log page is opened. The other PC is functioning properly with the same project. The SQL database is intact, and all settings are correct. The FT diagnostics viewer indicates some errors, as shown in the attached file. What could be causing this problem?

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The final log displayed in the image holds the key clue. It appears that there are connectivity problems between the malfunctioning computer and the one storing the database. This issue may be hindering the proper functioning of your network.

I appreciate your response. I have thoroughly reviewed all the settings and compared them with those on another PC, but I keep receiving the error message "Lost connection to alarm and event log." Do you have any suggestions or solutions for this issue?

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Frequently Asked Questions (FAQ)

FAQ: 1. Why is one of the PCs running FT View SE displaying errors in the alarm and event log while the other PC is functioning properly with the same project?

Answer: The issue could be related to a specific configuration or connectivity problem on the affected PC, causing it to lose connection to the alarm and event log database.

FAQ: 2. How can I troubleshoot the "Lost connection to alarm and event log Alarms" error in FT View SE?

Answer: You can start by checking the network connectivity, database settings, and FT View SE configuration on the problematic PC to identify and resolve the connection issue.

FAQ: 3. What should I do if the FT diagnostics viewer shows errors related to the alarm and event log database connection issue?

Answer: Review the errors indicated in the FT diagnostics viewer to gather more specific information about the problem. These errors can help in diagnosing and resolving the connectivity issue affecting the alarm and event log functionality.

FAQ: 4. How do I ensure that the SQL database settings are correctly configured for the alarm and event log in FT View SE?

Answer: Verify the database connection settings, permissions, and network configuration to ensure that the SQL database is properly set up and accessible by FT View SE for logging alarms and events.

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