Greetings, we currently face an issue with two PCs running the FT SE local application and sharing the same project. One of the PCs is displaying errors in the alarm and event log, showing only the message "Lost connection to alarm and event log Alarms" when the alarm log page is opened. The other PC is functioning properly with the same project. The SQL database is intact, and all settings are correct. The FT diagnostics viewer indicates some errors, as shown in the attached file. What could be causing this problem?
The final log displayed in the image holds the key clue. It appears that there are connectivity problems between the malfunctioning computer and the one storing the database. This issue may be hindering the proper functioning of your network.
I appreciate your response. I have thoroughly reviewed all the settings and compared them with those on another PC, but I keep receiving the error message "Lost connection to alarm and event log." Do you have any suggestions or solutions for this issue?
From the information given, it sounds like you might be dealing with a network issue on the problematic PC rather than an actual problem with your FT SE application or SQL database. Possible causes can vary from weak Wi-Fi signals, bad Ethernet cable, firewall settings, to outdated network drivers. I'd advise checking the network connection of the problematic PC, ensure it's stable and strong enough. Also, try temporarily turning off the firewall to see if it's blocking anything. Finally, consider updating the network drivers if they're outdated. Remember to back up important data before making any changes.
From your description, it seems like a possible network issue could be causing one PC to lose its connection to the alarm and event log. Despite both PCs running the same project, they might not be enjoying the same quality of network connectivity. Since your SQL database and all settings are fine, it's also worth checking if there's a firewall, antivirus, or even a faulty network card interfering with that PC's network reception. Additionally, it would be beneficial to get a more detailed look at the errors in your FT diagnostics viewer, as they might point directly to the root cause.
It sounds like a fairly complex issue but I've encountered something similar before. From the symptoms you've described, the first thing to examine would be the network connectivity between the faulty PC and the database server, as the loss of connection error is typically network-related. You can conduct a ping test to ensure there is stable connectivity. Another area to look into is the version of the FT SE application installed on both PCs. It's crucial both are running the same version to mitigate any compatibility issues. Lastly, the FT diagnostics viewer errors could point towards the root cause, however, without seeing the actual errors and messages it's hard to say for certain. I'd advise you to post the details from the diagnostic viewer for a more informed suggestion.
It sounds like a frustrating issue! Given that the SQL database is intact and the settings are correct, I would suggest checking the network connectivity between the problematic PC and the SQL server. Sometimes, intermittent connectivity issues can lead to these types of errors, especially if one PC is trying to access the alarm data while experiencing network hiccups. Additionally, look into any firewall or antivirus settings that might be blocking the connection for that specific PC. It could also help to compare the software versions and configurations between the two PCs to spot any discrepancies.
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Answer: The issue could be related to a specific configuration or connectivity problem on the affected PC, causing it to lose connection to the alarm and event log database.
Answer: You can start by checking the network connectivity, database settings, and FT View SE configuration on the problematic PC to identify and resolve the connection issue.
Answer: Review the errors indicated in the FT diagnostics viewer to gather more specific information about the problem. These errors can help in diagnosing and resolving the connectivity issue affecting the alarm and event log functionality.
Answer: Verify the database connection settings, permissions, and network configuration to ensure that the SQL database is properly set up and accessible by FT View SE for logging alarms and events.
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