Hello, I am using V11 FTView Studio on a Dell Laptop with a screen resolution of 2560 x 1400 running Windows 10. I am experiencing an issue where the sub-menus of certain elements are cut off on the right and bottom when trying to access options like properties or states by right-clicking on an image. Despite adjusting the DPI scaling under compatibility settings, I have been unable to resolve this issue. Any suggestions on how to address this problem or find a workaround? Additionally, I am using a dual monitor setup if that information is relevant to troubleshooting. Feel free to refer to the attached image for reference.
To fix the issue of your text size being too small on your computer, adjust it to 100% under display properties by right-clicking on the desktop. This common problem has persisted for years without a solution being implemented.
Solution Provided by RS Tech Support I have included a solution provided by Rockwell Customer support that successfully resolved my issue. The first solution mentioned in the document was effective for me. Please note that the file was uploaded in a unique format due to file size and restrictions on the number of files that can be uploaded. I hope this solution will be beneficial to others facing similar challenges. Please be aware that any copyrighted materials have been removed from the document for compliance reasons.
tanu313 shared a solution provided by Rockwell Customer Support. The first solution successfully resolved the issue. Despite the unconventional method of uploading due to file size limitations, the solution is attached for reference. It is advisable to review the access level and contract with RA before sharing such technical information publicly. In the forum, it is recommended to explain solutions in one's own words rather than disclose files that may be restricted from publication.
tanu313 shared a solution provided by Rockwell Customer Support, which successfully resolved the issue. Although Solution 1 worked for tanu313, there was a minor inconvenience with the toolbar icons appearing smaller. Despite this, tanu313 can now utilize the property menus effectively. The file was uploaded in a unique manner due to size and file restrictions. Hopefully, this information helps others experiencing similar problems.
User tanu313 shared a solution provided by RS Tech Support, which was recommended by Rockwell Customer Support. Solution 1 proved effective for tanu313. The solution was uploaded in a unique format due to file size and restrictions. Phil removed any copyrighted materials. Click to expand for the code of this solution.
Hey there, I've had a similar snag some time ago. It appears that FTView has some issues with high DPI settings, which might be more visible because of your high resolution screen. A workaround that worked for me was changing the main display to the one with lower resolution. You can do this from the "Display Settings" in Windows. Also, try setting the display scale to 100% if it's set to a higher value. It could potentially distort the sizing of some elements. If this still doesn't solve the issue, I'd recommend reaching out to Rockwell Automation's support as they might have more specific guidance for your setup.
Hey there! It sounds like you've already tried a few good troubleshooting steps. This could, however, be a software issue where FTView Studio isn't fully compatible with your screen resolution or DPI settings. You might want to try running the program at a different, lower resolution or check if there's an available update for FTView that addresses this issue. Another workaround could be changing the display settings to "Extend these displays" in your dual monitor setup. This should allow more flexibility with the individual screen resolutions. If all else fails, reaching out to Rockwell's customer support might be your best bet as they'd have more technical details at hand. Just a couple of thoughts, hope they help!
One thing you could consider trying is changing your display settings to extend these displays, instead of duplicating them. Sometimes, dual monitor setups can have issues if the resolutions of the two screens aren't identical. You should also check if your graphics driver is up-to-date, this is a common cause for such issues. Furthermore, make sure FTView is updated to the latest version; sometimes software developers release patches for these kinds of issues. If none of this works, it might be worth reaching out to Rockwell Automation's support team, they should be able to assist.
It sounds really frustrating to deal with those cut-off menus, especially when you're trying to work efficiently. A couple of things you could try: first, double-check that your display settings on both monitors are set to the same scaling percentage, as mismatches might affect how applications display. You could also try switching the primary monitor to see if that changes the behavior of FTView Studio. Another workaround might be to increase the resolution of your laptop display temporarily to see if that helps with the menu visibility. If all else fails, consider reaching out to the software support team; they might have encountered this issue before!
Have you tried adjusting the scaling settings for your specific application in Windows? Sometimes, setting the FTView Studio to a lower DPI scaling under the properties menu can help with those cut-off menus. You might also want to experiment with changing the primary display in your dual monitor setup to see if that affects how the menus render. Additionally, if it's an option, running the program in windowed mode instead of full screen might alleviate the clipping as well. Good luck!
It sounds like a frustrating issue you're dealing with! Since you're using a higher screen resolution and a dual monitor setup, you might want to try adjusting the scaling settings specifically for FTView Studio. Right-click on the FTView Studio shortcut, go to Properties, then to the Compatibility tab, and try changing the DPI settings to "Disable display scaling on high DPI settings." Additionally, check the resolution and scaling on both monitors to ensure they match or are set to a similar scale. If that doesn’t work, you could also try using the application in compatibility mode for an earlier version of Windows and see if that resolves the submenu issue. Good luck!
It sounds like a frustrating issue! Since you're using a dual monitor setup, the scaling settings can sometimes get a bit quirky. One workaround could be to try changing the primary display to the laptop screen temporarily and see if that helps with the sub-menus displaying correctly. You might also want to experiment with the display settings in Windows, such as setting the resolution for the primary monitor to a lower value to see if that helps. Additionally, ensure that FTView Studio is set to run in compatibility mode for an earlier version of Windows, as this can sometimes improve UI scaling. Let us know if any of this helps!
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Answer: Answer: To address the issue of sub-menus being cut off in FTView Studio on a Windows 10 Dell Laptop with high resolution, adjusting DPI scaling under compatibility settings may not always resolve the problem. You can try to change the display settings in Windows or adjust the resolution settings within FTView Studio.
Answer: Answer: Yes, using a dual monitor setup can impact window scaling in FTView Studio. It is advisable to check the display settings, resolutions, and scaling options for both monitors to ensure proper rendering of menus and sub-menus.
Answer: Answer: For a Dell Laptop with a screen resolution of 2560 x 1400 running Windows 10, troubleshooting window scaling problems in FTView Studio may involve adjusting display settings, resolution settings, DPI scaling, and compatibility settings to ensure proper visibility and functionality of menus and sub-menus.
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