Greetings, I am experiencing an issue with my ftvme v13 software where it fails to go live with the PLC when I initiate the play button, indicating a potential communication problem. Despite the path shortcut being correct and the communications tab showing successful browsing of the PLC (with all PLC modules appearing), the diagnosis list reveals that an attempt to open an ftld session has failed (reason code 80004005). Strangely, this issue appears to be isolated to my laptop, as others using different laptops do not encounter the same problem. I would greatly appreciate any assistance in diagnosing and resolving this issue.
Have you properly configured the path in the Design Environment (Local) rather than the Runtime Environment (Remote)? Double-check to ensure your settings are correct for optimal performance.
When setting the path in the Design environment, make sure it is set correctly in the local directory, not the remote one. I have confirmed that it is set up correctly on my local machine. Despite a colleague having no issues with their setup, I am unable to access it on my laptop. I have tried reinstalling FactoryTalk View (FTV) and Linx to troubleshoot the issue.
Hey, it actually sounds like it might be an issue with your laptop's firewall or antivirus blocking the connection. Make sure that the ftvme v13 software is allowed through your firewall. Additionally check your antivirus software to ensure that it's not blocking any of the PLC communication. Sometimes, such robust protection measures can unintentionally hamper operations. Another potential issue could be older, cached data causing a conflict, so see if clearing your cache helps too. If all these don't work, reinstalling the software might be your best bet.
Hi there, it seems like you've done some substantial troubleshooting already. The error code you're showing usually indicates a COM/DCOM related error. Check to ensure the DCOM settings on your laptop match those on the PLC. Additionally, I'd suggest reinstalling the ftvme v13 software, in case the installation got corrupted for some reason. Also, confirm that you have all required permissions to access the specific PLC since sometimes, user access control could result in these kind of problems. Good luck.
Hi there, it sounds like a perplexing issue. Since it seems to be isolated to your laptop, have you checked your computer's firewall settings? Sometimes, a firewall or antivirus software may block certain software features. If the firewall is granting full access to ftvme v13, you may want to try reinstalling the software, or even checking that your laptop’s OS is compatible and up-to-date. Also, it could be helpful to cross-check if there's any difference in settings between your laptop and the other ones where the software is working fine. Hope this helps.
It sounds like you’ve done a great job troubleshooting the basics! The error code 80004005 generally points to an unspecified failure, which can be frustrating. Since the issue is isolated to your laptop, I'd recommend checking for any firewall or antivirus settings that might be blocking the connection. Also, ensuring that your laptop's network configuration matches that of the others could help—sometimes a simple IP address conflict can cause issues like this. If you haven't already, try reinstalling the ftvme v13 software or checking for any updates that might address compatibility problems. Good luck, and hope you find a solution soon!
It sounds like you’re dealing with a frustrating issue! Since the communication seems fine with the PLC on other laptops, it might be worth checking a few things specific to your setup. First, ensure that your laptop’s firewall or antivirus isn’t blocking the software from establishing the connection; sometimes those settings can be overly protective. Additionally, verify that the drivers for your network interface match what’s necessary for the ftvme software, as out-of-date drivers can lead to these kinds of hiccups. If everything looks good there, trying to reinstall the software might help reset any misconfigurations that could be causing the failure to open the ftld session. Good luck, and keep us posted!
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Answer: Answer: The issue you are facing could be due to a failed attempt to open an ftld session, indicated by reason code 80004005. This error can disrupt communication between the software and the PLC, preventing it from going live.
Answer: Answer: The problem being isolated to your laptop suggests that there may be a configuration or compatibility issue specific to your system. It could be related to settings, network configurations, firewall settings, or other software conflicts on your laptop.
Answer: Answer: To diagnose and resolve the issue, you can start by checking the error code (80004005) to understand the specific reason for the failed ftld session. Additionally, review your laptop's settings, network configurations, and firewall settings to ensure they are compatible with the software. You may also consider updating drivers, checking for software conflicts, or seeking assistance from technical support for further troubleshooting.
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