Encountering an unfamiliar error while attempting to flash the firmware on a PowerFlex 525 drive? A message prompts to install FactoryTalk Asset Center Client 2.31 or higher when logging messages to FactoryTalk Server. Despite the drives not being in Asset Manager and not intended to communicate with the server, this issue arises. Seeking solutions in the knowledge base, but to no avail. Has anyone else experienced this issue before?
What tool are you utilizing to flash the drive?
Manage and optimize flash content for better performance
Learn how to configure the IP address on a PowerFlex 525 drive by checking parameter C128. If it is set to 2, Boot-p is enabled; change it to 1 and manually enter the IP address (C130 - C136). After making these adjustments, power cycle the drive. For detailed instructions, refer to the document provided that outlines two methods for flashing the PowerFlex 525 drive: https://literature.rockwellautomation.com/idc/groups/literature/documents/rn/520-rn001_-en-e.pdf.
Thank you for your response. The IP address is 192.168.2.59 with a subnet mask of 255.255.255.0 and gateway of 192.168.2.254. On the other side of the drive, the IP address and subnet mask are the same, with a gateway of 192.168.2.1. I have successfully updated my control flash plus and flashed the drive. I will now need to go offline to sync and download to the PLC. There are only 71 left to do.
I have indeed run into a similar issue before. It's quite perplexing when the drives are not even part of the Asset Manager. What I found helpful was ensuring that my FactoryTalk Studio version was compatible with 525 drive. Also, completely reinstalling all Rockwell software solved the issue. This appears to be more of a software bug than an actual requirement. Perhaps they'll address this in a future update.
I've encountered a similar issue before with my PowerFlex drive. It sounds like even though you're not actively trying to communicate with the server, your system is trying to log messages there. What you could attempt is disabling the system logging to the FactoryTalk server to stop this prompt. Alternatively, you might want to install the mentioned FactoryTalk Asset Center Client just to satisfy the system’s requirement, even if you don't need it. This way, your firmware flash should go smoothly.
✅ Work Order Management
✅ Asset Tracking
✅ Preventive Maintenance
✅ Inspection Report
We have received your information. We will share Schedule Demo details on your Mail Id.
Answer: 1. Why am I receiving an error message to install FactoryTalk Asset Center Client when flashing firmware on a PowerFlex 525 drive? - This error occurs because the system is prompting for the installation of FactoryTalk Asset Center Client 2.31 or higher when logging messages to FactoryTalk Server, even if the drives are not in Asset Manager and not meant to communicate with the server.
Answer: - One possible solution could be to check if there are any specific software requirements or configurations needed for flashing firmware on the PowerFlex 525 drive without involving FactoryTalk Asset Center Client.
Answer: - It would be beneficial to seek advice or experiences from others who may have faced the same issue and found a workaround or solution to flashing firmware on the PowerFlex 525 drive without the need for FactoryTalk Asset Center Client.
Join hundreds of satisfied customers who have transformed their maintenance processes.
Sign up today and start optimizing your workflow.