Troubleshooting Issue: InTouch Tag Dictionary Error Failed to Open Tag Source

Question:

When I try to open Windowmaker, Intouch is automatically shut down. This issue is inhibiting me from getting any work done as it seems to be only a demo version with a 30-day trial period.

Top Replies

English is not my first language, so I am using a translator to communicate.

It seems that there may be corruption in your tag dictionary. To address this issue, you can try performing a database dump to extract the tags into a CSV file. Additionally, you can utilize the tag database repair utility as outlined in TN IT235 on how to resolve InTouch Tagdatabase corruption problems using WWTagDBRepair utility. It is important to ensure that the application folder is not set to read-only. If you successfully extract the tags to a CSV file, you can recreate the application by following the steps provided in this guide on how to rebuild a corrupted InTouch application (PDF).

Robertmee suggested that the tag dictionary may be corrupted. To address this issue, try performing a database dump to extract the tags into a CSV file using the utility described in TN IT235. Additionally, consider using the WWTagDBRepair utility to fix Intouch Tagdatabase corruption issues. Make sure to check that the application folder is not set as read-only. If you are successful in extracting the tags to a CSV file, you can recreate the application by following the steps outlined in this guide. Despite trying this advice, the Windows maker still does not work for me. I attempted using Intouch on a new computer, but encountered difficulties. Fortunately, I have identified the source of the error, which seems to be related to .NET Runtime. Though unsure of the solution, I am determined to resolve this issue.

It sounds like you might be running into a software conflict issue here. I had a similar situation and it turned out to be a licensing problem. Ensure you're using official, fully-licensed versions of both Windowmaker and Intouch. Also, try running them as administrator, or potentially look into compatibility modes. If that still doesn't resolve the issue, it could be beneficial to reach out to the software companies' customer support teams. They often have specific troubleshooting steps for these types of issues.

It sounds like you might be running a trial version of Windowmaker, which could be conflicting with your Intouch software. Have you considered purchasing a full version or contacting Windowmaker's support team to troubleshoot this? Also, ensure that both programs are updated to their latest versions, as these types of issues can often be resolved by a simple software update.

It sounds like you might be running into a licensing issue. The demo version of Windowmaker often conflicts with other softwares such as Intouch. I'd recommend checking the validity of your Windowmaker license and consider upgrading from the demo version. This should help your software run more smoothly and enhance your productivity.

Hey there, it sounds like you're struggling with a common software conflict. The symptoms you posted suggest it might be an issue with your software licensing. If Windowmaker is only running in demo mode, it might be closing other applications to encourage you to purchase the full version. InTouch might be getting shut off as a result of this. I'd recommend reaching out to the software developers for further clarification and to see if there are any available solutions.

It sounds frustrating to deal with that issue when you’re trying to use Windowmaker! Have you tried checking for any updates or patches for Intouch? Sometimes compatibility issues can be resolved with an update. Also, you might want to look at the logs to see if there are any error messages that could give more insight into what's causing the shutdown. If all else fails, reaching out to tech support could really help since they might have specific solutions for your setup. Good luck!

It sounds frustrating to deal with that issue, especially on a tight timeline! Have you checked if there are any compatibility settings or updates for Intouch that might resolve the conflict? Sometimes reinstalling the software can help, but make sure you back up any important files first. Also, reaching out to customer support could give you some insights specific to your version. Hope you can sort it out soon!

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Frequently Asked Questions (FAQ)

FAQ: 1. Question: Why am I facing the error "Failed to Open Tag Source" in InTouch?

Answer: Answer: The "Failed to Open Tag Source" error in InTouch can occur due to various reasons such as misconfigured tag sources, communication issues with PLCs, or licensing issues.

FAQ: 2. Question: How can I troubleshoot the "Failed to Open Tag Source" error in InTouch?

Answer: Answer: To troubleshoot the "Failed to Open Tag Source" error, you can check the tag configuration settings, ensure proper communication with PLC devices, and verify the licensing status of your InTouch software.

FAQ: 3. Question: Why does InTouch shut down automatically when I try to open Windowmaker?

Answer: Answer: InTouch shutting down automatically when trying to open Windowmaker could be due to compatibility issues, corrupted files, or conflicts with other software running on the system.

FAQ: 4. Question: What should I do if InTouch appears to be running only as a demo version with a 30-day trial period?

Answer: Answer: If InTouch is running as a demo version with a 30-day trial period, you may need to activate or renew the license to continue using the software beyond the trial period. Contact the software provider for assistance with licensing issues.

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