I am encountering a problem while trying to create a runtime application in Factory Talk View ME Studio. Despite downloading the latest version, V9, the issue persists. I am receiving an error message saying "unable to save tag database," preventing the creation of a .mer file and hindering the testing of the application. I have attempted to resolve the issue by uninstalling and reinstalling V9, as well as RSLinx. Both my design and runtime communication paths are functioning properly. Despite being unable to create a backup in the application manager, I have forwarded the zipped job file to my reseller tech support, who successfully created a runtime application. I am also experiencing difficulties in starting a new project, adding a button, and creating a runtime application. Although I am unsure of the root cause of these issues, I am seeking suggestions for potential solutions. Any insights would be greatly appreciated.
At times, rebooting the systems has successfully resolved this issue. If that does not work, consider installing FTView on a standalone machine (or virtual machine if supported by your IT department) as a troubleshooting step. Another option is to perform a clean installation.
Thank you for your response. I have attempted a fresh installation of Version 9, but I have not yet experimented with a virtual machine (VM).
If your other solutions have failed, consider conducting a fresh installation of the computer to address any FTView contamination.
Upon receiving that message, I would bypass it by utilizing the Application Manager to back it up to an .apa file and then restore it as a new application. OG
Occasionally experiencing this issue has been a minor inconvenience for me, but a simple reboot always resolves it. I understand this may not be helpful advice for you, but I can empathize with the frustration it may cause.
It sounds like you've done quite a bit of troubleshooting already, which is commendable. In terms of your problem, since your reseller tech support was able to successfully create a runtime application with your zipped job file, it might not be an issue with Factory Talk View ME Studio V9 per se. It's possible that the issue lies with your local machine setup. Out of curiosity, have you tried running these processes on a different computer, preferably one with a fresh OS and Factory Talk installation? Also, ensure that you have sufficient user permissions - hence, run the application as an administrator. Sometimes, this issue could be due to a corrupted tag database. Make sure your tags are not duplicated, exceeded their character limit, or named with reserved words. Lastly, it's worth reaching out to Rockwell Automation support directly; they may have further insights into this issue.
From your description, it seems you've already tried several of the common troubleshooting methods with no success, which must be frustrating. I suspect the issues might be related to your system resources being overtaxed or there could be missing administrator rights that are needed for these tasks. Try running Factory Talk View ME Studio as Administrator and check that your system meets the software's minimum requirements. Also, consider looking for anomalies in your log data files to further understand what's causing this issue. Another noteworthy point, some users have reported that switching to a Windows 7 emulator can help with compatibility issues. Finally, definitely keep up the communication with your reseller tech support, they may be your best bet in resolving this!
Sounds like a tricky problem you've got there. If your reseller tech support was able to successfully create a runtime application from your job file, it suggests the issue might be on your specific machine's settings or database, rather than in the Factory Talk software itself. Have you tried saving your project or creating the .mer file on a different computer to isolate the error source? Also, it might be worth checking if there are any pending updates for your operating system or drivers which might interfere with the software compatibility. If none of these work, I'd suggest getting in touch directly with Rockwell's tech support, as they might have additional insights on this specific error message.
✅ Work Order Management
✅ Asset Tracking
✅ Preventive Maintenance
✅ Inspection Report
We have received your information. We will share Schedule Demo details on your Mail Id.
Answer: - This error message may occur due to various reasons such as issues with permissions, corrupted installation files, or conflicts with other software. Troubleshooting steps may include checking permissions, reinstalling the software, or verifying communication paths.
Answer: - If you are facing difficulties in creating a backup in the application manager, you can try forwarding the zipped job file to your reseller tech support for assistance. They may be able to help create a runtime application using the provided file.
Answer: - If you are experiencing issues with these tasks, it is recommended to ensure that your software is up to date, check for any conflicting software, and verify that your communication paths are functioning correctly. You may also seek suggestions from technical support for potential solutions.
Join hundreds of satisfied customers who have transformed their maintenance processes.
Sign up today and start optimizing your workflow.