Hello everyone, I'm facing a dilemma with installing the HMI on our machine and I've encountered some issues. The device in question is the Delta Model: DOP-107EG. Here are the methods I have attempted so far: 1. Attempting to connect to a laptop to upload all the data using the latest version of DOPSoft software resulted in an error message stating, "HMI terminates data transfer because screen data is prevented from uploading/downloading." 2. Trying to copy the HMI onto a flash drive in the system settings resulted in an error message stating, "Operation is not allowed." 3. Using an Ethernet cable on DOPSoft and FTP did not establish a connection, with the error message stating, "Connection Failed - the target machine actively refused it." I have been struggling all day to resolve this issue and would greatly appreciate any assistance. Please let me know if you require any additional details. Additional information: - Firmware has been updated, but the HMI still cannot be copied. - Attempted using CDC and DISK mode on USB Comm Mode settings. - Have not tried using an RS232 connection as there are currently none available.
What transfer mode should the HMI be in to enable data transfer?
Unfortunately, there is no transfer mode available on the HMI interface.
It appears that the upload permission was not enabled during the initial download process, or the download may have been protected by a password that restricts upload capabilities.
It appears that the issue with uploading may be due to a lack of proper permissions or a password setting when the file was originally downloaded. Is there a way to bypass this restriction? Despite reaching out to the original programmer, they have unfortunately forgotten the password and no longer have the original copy of the HMI they programmed. This has posed a challenge in resolving the upload issue.
Unfortunately, it is unlikely that you will be able to access the files without the password or the original program. You may attempt a reset, but there is a risk that it could result in the deletion of all the files.
Hi there, it sounds like a frustrating day for you! Based on your description, it looks like you've tried a lot of different ways to connect, but have you checked that the Delta DOP-107EG doesn't have any protection enabled that could be denying access to upload/download data? Sometimes, on certain HMI devices, settings for screen data protection or security can be turned on inadvertently. If this is the case, it could possibly account for the "Operation is not allowed" message you're seeing. As for the ethernet problem, it might be a firewall issue, given the "actively refused" error message. Check if antivirus software or system firewalls are blocking the connection. If all else fails, it might also be worth contacting Delta's support team to see if there's a firmware issue or something else going on. Good luck!
Hey there, I understand your frustration as I had a similar problem a few months back. It sounds like it could be an access rights issue, possibly at the administrative level. You might want to check if you have admin privileges or if there's some sort of block from your HMI or OS security. That could explain why the device refuses to connect or process data transfers. As a side note, I wouldn't rule out the RS232 connection just yet. If your attempts persist without any breakthrough, it can be handy to try getting your hands on an RS232 device. It happened to be my saving grace. Keep us posted on your progress!
Hi there, sorry to hear you're experiencing these issues - HMI installation problems can be a real pain. Based on the methods you've tried, it seems like you're tackling the problem from multiple angles which is good. Regarding the error you're getting with the data transfer, it may be due to the protect screen data feature that Delta HMI devices have. If that feature is enabled, it will prevent the machine HMI from being uploaded or downloaded. To disable this, you might need to use the Screen Data Upload/Download Prevent Function on the HMI device itself. If you've already tried this without success, I would recommend trying out the troubleshooting guides on the Delta Automation website if you haven't done so already. Hope this helps!
Hey there! It seems like you've tried quite a few things already. Based on the symptoms you've described, this issue might be due to a compatibility problem between your HMI and the DOPSoft version you're using. It could also be a communication issue - HMI might be already in use elsewhere or occupied by another application. If you've checked out these possibilities with no luck, a potential workaround may be to use the USB cáble and switch it into USB-Disk Mode under the System Tab on your HMI, copy the necessary files onto your USB, and then attempt to transfer the files. This method sometimes proves successful when others fail. I'd suggest giving it a go and see if it works for you!
It sounds like you’ve run into quite a few frustrating roadblocks! Since you've already updated the firmware and tried various connection methods, I’d recommend double-checking the permissions on the HMI device to ensure that upload/download capabilities aren’t restricted. Additionally, if you have access to any other devices or laptops, it might be worth trying to connect using a different computer to rule out any compatibility issues with DOPSoft. Lastly, if possible, securing an RS232 connection could be a good fallback option—sometimes those older methods can yield better results. Hang in there, and I hope you find a solution soon!
It sounds like you're really having a tough time with that HMI! Since you've already updated the firmware and tried multiple connection methods, I wonder if the issue could be related to the HMI's configuration settings themselves. Sometimes, the screen data protection settings can prevent uploads or downloads if they’re enabled. Double-check the system settings within the HMI to see if there's an option to disable any data protection features. Also, if possible, consider borrowing an RS232 cable just to see if that method yields a different result—it might just give you the connection you're missing. Good luck!
It sounds like you’ve really dug deep into troubleshooting! Since you’ve already updated the firmware and tried a few different methods, have you checked the HMI's settings to ensure that data upload/download is enabled? Sometimes these permissions can be toggled accidentally. Also, if you have access to a different laptop or USB cable, it might help to rule out any hardware-related issues. If that doesn’t work, the RS232 connection could be worth setting up, even if it seems inconvenient—you might find it bypasses some of the connectivity problems you’ve been encountering with Ethernet. Good luck, and I hope you get it sorted soon!
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Answer: This error message may indicate a restriction in the HMI settings that prevents uploading or downloading screen data. Check the HMI configuration settings to ensure that data transfer is enabled.
Answer: This error message suggests that there may be restrictions or limitations set on the HMI preventing operations like copying onto a flash drive. Review the system settings and permissions to enable such operations.
Answer: This error message usually occurs when the target machine actively rejects the connection. Check the network settings, firewall configurations, or any security measures that may be blocking the connection. Ensure that the correct IP addresses and ports are used for the connection.
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