A while back, I received training from WonderWare on setting up the Historian software. However, I have retained very little of that knowledge, and have not successfully completed a setup on my own. Despite no errors in the configurator and all indicators showing green, I encountered issues when trying to view trends and import tags in IDAS. I have experienced timeouts, cursor loading hang-ups, and difficulty in launching the viewer. I have tried troubleshooting with Google to no avail. Any guidance on resolving these issues would be greatly appreciated.
After reinstalling Patch 04, the Historian is up and running. I have a couple more queries regarding its functionality. Firstly, when I restart the viewer in a standalone installation using Modbus, the existing alarms are timestamped with the viewer start time. Is there a way to link the alarm page to an SQL database for accurate timestamps? Secondly, is it necessary for the Viewer to be active for the Historian to record data? This seems illogical, but I am noticing gaps in the logs already. Thank you.
The audience continues to grapple with...
In InTouch 2014 standalone, WindowViewer must be active on the alarm logging PC/server in order to record alarms to the SQL database. This is because alarms are created individually for each client.
It sounds like you're having a tough time, so let's see if we can sort this out. Your symptoms suggest possible connectivity issues between your SCADA system and the Historian, or potential problems with security settings. As a first step, ensure the Historian Server and SCADA can communicate effectively by testing your network's reliability. Secondly, you may want to check your OPC connectivity settings for any discrepancies. For the tag import errors, double-check your Historian's system name in the IDAS configuration. If the issue persists, seeking support from WonderWare's team might be the best course of action. Remember, we all sometimes forget the things we've learned, especially if we don't use those skills regularly. You're not alone.
From what you've described, it sounds like you might be dealing with some sort of connectivity issue. Getting a green signal in the configurator but encountering problems while trying to view trends and import tags in IDAS is rather unusual. Since you're also facing timeouts and cursor hang-ups, it could indicate an issue related to network latency or perhaps firewall settings. Have you checked your firewall settings to make sure they're not blocking access? If your network settings are alright, it might be beneficial to revisit some of the training materials you received from WonderWare in the past. If all else fails, don't hesitate to reach out to WonderWare's support team - they might have additional insights or updates that could assist in troubleshooting these problems.
It sounds like you’ve been through quite the struggle with the setup! Sometimes, even if all the indicators show green, there might be some underlying settings or dependencies that aren’t quite right. Have you checked the server logs for any hidden errors? They might offer insights into what’s causing the timeouts or hang-ups. Also, ensure that your firewall isn’t blocking any necessary ports for the viewer or IDAS to communicate effectively. Sometimes, it can also help to restart the services or even the server after making changes to see if that resolves any lingering issues. Keep at it; troubleshooting can be a maze, but you'll figure it out!
It sounds like you're dealing with a pretty frustrating situation! Have you checked if the data connections are set up correctly in your Historian configuration? Sometimes, even if everything shows green, there can be hidden issues with permissions or network settings that might be causing those timeouts and loading issues. Additionally, consider reaching out to WonderWare's support forums or their customer service—they might have specific insights or updates that could help with glitchy behavior in IDAS. Good luck, and don't hesitate to ask if you run into more questions!
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Answer: Issues like timeouts, cursor loading hang-ups, and difficulty in launching the viewer in WonderWare Historian software could arise due to various reasons such as network connectivity issues, misconfigured settings, or compatibility problems with other software components.
Answer: If you have forgotten the training on WonderWare Historian software setup, you can refer to the documentation provided by WonderWare, attend refresher training sessions, or seek help from online resources and forums dedicated to WonderWare products.
Answer: Apart from using Google for troubleshooting, you can reach out to WonderWare's customer support for assistance, consult the user community forums for WonderWare products, or consider hiring a professional consultant with expertise in WonderWare software to help you resolve the setup issues.
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