Hello everyone, I have encountered an error after deploying the viewapp on Intouch. The error message states "NAD unable to download new application." Upon checking the SMC log, it shows the following error: "NAD could not copy directory: C:\PROGRAM FILES (X86)\ARCHESTRA\FRAMEWORK\BIN\SCADA_HDF4_1\ArchestraSymbols\ to: C:\ProgramData\ArchestrA\ManagedApp\ArchestraSymbols\." I have attempted various troubleshooting steps such as undeploying and re-deploying, using the repair tool of Intouch, deleting and recreating viewengine and viewapp, restoring another .cab file, and verifying user permissions for the paths. However, the issue persists. The next step I am considering is uninstalling and reinstalling everything, although it is frustrating as the scada works correctly when launched through WindowsMaker. I suspect there may be an issue with the transfer of data to the managed app folder, as I consistently find a 0KB .tmp file named NAD(xxx).tmp. This issue has occurred on a standalone system where GR and view are on the same node, and everything was functioning properly until this morning. Any suggestions or tips would be greatly appreciated. Thank you. Max
I am experiencing the same issue. Have you found a solution for it yet?
Hey Max, from the symptoms you've described, it definitely seems like a permissions or directory-related issue. You can try cleaning out the temp files and directories first. Sometimes, these temporary files get stuck and block successful operations. Make sure to clear up the NAD temporary files from your temp directory. You can also check the specific permissions on those directories that NAD is trying to access. Another aspect could be data corruption; perhaps some of the files are either corrupted or got locked during a previous operation. You might want to run some disk checks to ensure that your data is intact. If that doesn't provide a solution, you might have to consider a full reinstall but do backup everything first!
Hi Max, It sounds like you've been quite thorough in your troubleshooting. Given the permissions are correct, I'm wondering if it's a communication issue between your NAD and the directory itself. I had a similar problem and ended up figuring out my antivirus was actually blocking certain functions of the ArchestrA, so you may want to check if your antivirus settings are interfering. The other thing that comes to mind is to ensure you have sufficient disk space or the temporary folder isn't filling up during the download. Just a few thoughts, I hope it helps! Good luck.
Hey Max, I totally understand your frustration. Facing this sort of issue can be time-consuming. I can remember encountering a similar error, and after doing some digging, I found the problem to be the Antivirus software. It was blocking some actions during the deployment process. Try checking if your Antivirus or Windows Defender is interfering with the process. You can temporarily disable it and retry the deployment. Also, ensure to run all ArchestrA tools as an administrator. Hope this helps you out. Good luck!
Hey Max, it seems you've tried a myriad of troubleshooting steps, so sorry to hear you're still encountering the issue. Since you mentioned finding a 0KB .tmp file consistently, it could potentially be a space issue, or even a file lock and unlock operation issue. Even though everything is on the same node, and was functioning properly before, sometimes intermittent problems arise which can be baffling. As you suspect, it could very well be due to transfer of data to the managed app folder. As for uninstalling and reinstalling everything, that's certainly one way to go, but if the problem lies elsewhere, you may face it again. Try checking if the intended path for data transfer has adequate storage space, or if there's a potential issue with the file operations - maybe the tmp file is locked when it tries to move it. Hope this helps!
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Answer: - This error indicates a problem with downloading a new application in the NAD system. It may be related to issues with copying directories or transferring data to the managed app folder.
Answer: - The user has tried undeploying and re-deploying, using the repair tool of Intouch, deleting and recreating viewengine and viewapp, restoring another .cab file, verifying user permissions for the paths, and considering uninstalling and reinstalling everything.
Answer: - The presence of these 0KB .tmp files may indicate an issue with the transfer of data to the managed app folder, possibly contributing to the error encountered during the application download process.
Answer: - Some potential solutions could include checking for any file permission issues, ensuring proper directory paths are set up, verifying network connectivity, and potentially seeking assistance from technical support for further troubleshooting.
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