Hello, I am currently facing an issue with my two PowerFlex 525 drives that have an Embedded EtherNet/IP Adapter. The problem lies in the non-functioning ethernet ports, which seem to be lacking power despite following the manual instructions diligently. Even after consulting support, the root cause of the problem remains unidentified. If anyone has encountered a similar issue and has a solution, your input would be greatly appreciated. Best Regards, Kaur.
Hello, I am facing an issue with my two PowerFlex 525 drives equipped with Embedded EtherNet/IP Adapters. The problem I am encountering is that the ethernet ports do not seem to be functioning properly and do not receive power. Despite following the manual instructions and seeking support, the root cause of the problem remains unknown. I am hoping to connect with someone who has encountered a similar issue and can offer assistance. Best Regards, Kaur. Could the issue be related to the Ethernet port on a PowerFlex 525 drive? It is important to note that there is only one built-in Ethernet port on the device. If you are experiencing connectivity issues, ensure that you are connecting your Ethernet cable to the correct port. Additionally, if you have added a Dual Port Ethernet option card, ensure that it is properly seated and check for any bent pins that may be causing the problem.
I have two drives, so I mentioned ports. However, this caused confusion and I apologize for that mistake. I suspect that my Ethernet board is not functioning properly. Despite trying various troubleshooting methods, the ENET and LINK indicators never light up. When connecting the drive directly to my computer, it shows a message stating the cable is unplugged with no communication occurring. Additionally, the BootDHCP feature does not detect the drive. The drive's IP address is configured to 192.168.1.51 as per the parameters, with C128 set to 1 as per the IP parameters. I have also ensured that the firmware is up to date. Despite speaking with Rockwell UK support and following their suggestions, the issue persists.
Kaurk, you indicated that you have configured the IP address range from P129 to P132. Have you also configured the Subnet mask for P133 to P136? What responses do you receive when you ping the drive? This troubleshooting step is crucial for ensuring proper network connectivity and communication.
Are you experiencing the same issue on both drives? It appears that your Ethernet port may be malfunctioning or disabled. I remember reading about a possible issue with disabled Ethernet ports, but that may have only applied to dual port adapters with online port disabling options. It is unlikely that the 525 model has this feature, at least for the single port version. I recommend restoring the drive to its factory settings. While I am not sure of the exact steps, there should be a procedure outlined in the manual or available through tech support. Another option to consider is upgrading the firmware, which can be done through either Ethernet or USB. In your situation, USB is the only viable option.
When the ENET and LINK indicators on the VFD do not illuminate in any situation, it could be due to a duplicate IP address in use. The VFD automatically detects any communication to that IP address that does not match the designated packet for the drive. For safety reasons, the VFD's Ethernet port is disabled to prevent any unauthorized movement. To resolve this issue, try using different IP addresses or consider using BootP. Make sure that the MAC address is accurate to ensure proper communication.
Hey Kaur, I had a similar issue with my PowerFlex 525 drives a while back. After a bit of troubleshooting, I found that the issue was with the ethernet cables - they were not properly shielded. Check if your cables are categorized as Shielded Twisted Pair (STP) as opposed to Unshielded Twisted Pair (UTP). Switching to STP cables solved the problem for me. Also, ensure that the grounding is done properly as it can also affect the power supply to the ethernet ports. Hope this helps!
Hey Kaur, that sounds frustrating. Since you've already followed the manual instructions and consulted support, it seems like you've covered all the usual routes. One thing you didn't mention in your post that might be worth checking - have you tested the power supply to the drives with a multimeter? Sometimes the issue isn't with the Ethernet ports but comes from a faulty power supply. Always drill back to the basics. Also, do you have the possibility to try the drives on another similar system setup? This could help further pinpoint if the problem lies with the drives or your main system. I hope this might offer a new path toward resolving your issue.
Hey Kaur, I had a similar issue last year with my PowerFlex drives. What worked for me was a factory reset on the drives. After the reset, they started recognizing the Ethernet ports again. However, remember to back up all your configurations before doing this. Also, make sure you're using the correct EtherNet/IP cord. Not all cords work with all devices. Best of luck!
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Answer: Non-functioning ethernet ports on PowerFlex 525 drives can be caused by various factors such as power supply issues, configuration errors, faulty cables, network settings misconfigurations, or hardware malfunctions.
Answer: To troubleshoot this issue, you can start by checking the power supply to the drives, verifying the network configurations, ensuring proper cable connections, checking for any firmware updates, and inspecting the hardware components for any physical damage.
Answer: If following the manual instructions did not resolve the issue, you may need to consult technical support for further assistance. They can help you diagnose the problem and provide advanced troubleshooting steps to identify the root cause of the non-functioning ethernet ports.
Answer: If you have encountered similar issues with non-functioning ethernet ports on PowerFlex 525 drives
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