Troubleshooting PanelView 7 Screen Cycling Problem: Solutions Needed

Question:

I am currently involved in a project involving three Panelview 7 displays connected in a DLR configuration. Despite addressing various DLR faults with the help of customer support, one of the displays is now experiencing a continuous cycling issue between the main screen and another screen accessible via a go-to button. Despite attempts to power cycle the display and reconnect ethernet cables, the problem persists. Even after replacing the troubled Panelview display with a new one, the issue remains unresolved. Interestingly, this problem is unique to this particular system setup, despite similar setups in other locations. Although I have yet to troubleshoot the system in person, I have been unable to find any similar cases online. If anyone has encountered a similar issue, I would appreciate any insights on how to resolve it effectively.

Top Replies

The possibility of the PLC accessing the screen remotely should be considered. To confirm, check the designated tag in your PanelView's global connections under Display -> Remote Display number, and compare it with the settings in your PLC. This will ensure proper communication between the devices.

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Frequently Asked Questions (FAQ)

FAQ: 1. What could be causing the continuous cycling issue between the main screen and another screen on the Panelview 7 display?

Answer: Answer: The issue could be related to a configuration error, software glitch, hardware malfunction, or compatibility issue within the DLR network setup.

FAQ: 2. What steps have been taken to troubleshoot the cycling problem on the Panelview 7 display?

Answer: Answer: The user has attempted power cycling the display, reconnecting ethernet cables, seeking customer support assistance for DLR faults, and even replacing the troubled display with a new one without resolving the issue.

FAQ: 3. Are there any known solutions or common troubleshooting steps for addressing screen cycling problems on Panelview 7 displays?

Answer: Answer: While the user has not found similar cases online, potential solutions could involve checking network configurations, updating firmware/software, verifying hardware compatibility, and conducting in-person troubleshooting to identify the root cause.

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