I am seeking assistance with the Panelview Plus Performance Email issue I am experiencing. I continue to receive an error message stating "unable to activate connection "smtp-mail.outlook.com". Despite trying various troubleshooting methods on both the development PC and the panelview, the problem persists. Interestingly, the panelview has an active x web browser that functions correctly, and a click plc on the same network sends daily emails without any issues. Can anyone provide insight or suggestions on how to resolve this SMTP connection error?
Are you monitoring the Panelview with your computer or another PC? If you are experiencing connection issues, try disconnecting from the Panelview's USB port and restarting the terminal to resolve the issue. This troubleshooting method often helps in restoring communication between devices.
Facing an interesting challenge! While not well-versed in ActiveX, it's important to verify that DNS resolution is working properly. To check, on your development PC, try PINGing smtp-mail.outlook.com and it should resolve to svc.ha-smtp.live.com. A recent IPv4 response I received was 52.96.164.198 from that server. Additionally, if your web browser ActiveX is utilizing domain names instead of IP addresses, it indicates that the PanelView Plus has functioning DNS. The "SendAnonymous" option raises questions - ensure the username and password match those of your working CLICK account. Generally, reputable email services do not accept anonymous emails to prevent spam.
Ken Roach mentioned an interesting challenge regarding ActiveX and DNS resolution. To troubleshoot, it is recommended to PING smtp-mail.outlook.com on the development PC and ensure it resolves to svc.ha-smtp.live.com, which typically has an IPv4 address like 52.96.164.198. If the web browser ActiveX is functioning with domain names instead of IP addresses, it indicates that the PanelView Plus has DNS set up correctly. Regarding the "SendAnonymous" option, it is important to use a valid username and password to avoid issues with anonymous email sending. It is unlikely that a major email service provider would accept anonymous emails to prevent spam. Upon further investigation, the same IP address was used when troubleshooting the issue with the email ActiveX, along with multiple web server ActiveX components for viewing PLC-generated web pages, IP cameras, and weather data. The CLICK system is configured with the same email settings, including port and password. It may be worth experimenting with the anonymous setting to see if it resolves the issue.
After skimming through the Knowledgebase article regarding the ActiveX issue, it appears that by setting the Anonymous setting to 1, the username and password won't be sent. This aligns with a well-configured network, working DNS, and another PLC operating smoothly using the same login credentials. Please keep us posted on any developments!
It sounds like you've already done quite a bit of troubleshooting! One thing to check is whether your PanelView Plus firmware is up to date, as older versions might have incompatibility with certain SMTP settings. Additionally, ensure that the email settings, especially the port number (typically port 587 for Outlook), and any required encryption settings like STARTTLS are correctly configured. Sometimes, the network firewall or security settings can interfere with specific devices, so checking those might reveal some insights as well. Good luck, and I hope you get it sorted!
It sounds frustrating to run into that SMTP connection issue! Since the Panelview has a working ActiveX web browser and other devices on the network are able to send emails, check if the SMTP settings (port number, security type) on the Panelview Plus are configured correctly for Outlook's requirements. Also, ensure that you have enabled 'Allow less secure apps' in your Outlook account settings, as sometimes security protocols can block connections from certain devices. If you've already verified these settings, consider running a network trace to see if packets are being sent to the SMTP server, as that might reveal further issues with the connection. Good luck!
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Answer: The error could be due to incorrect SMTP settings, network connectivity issues, firewall restrictions, or authentication problems.
Answer: You can start by verifying the SMTP server settings, checking network connectivity, ensuring proper firewall configurations, and confirming the authentication credentials.
Answer: The successful operation of the web browser does not necessarily indicate a functioning SMTP connection. The two functionalities may rely on different network configurations or protocols.
Answer: The discrepancy in email functionality between the Click PLC and the Panelview Plus could be attributed to specific settings or configurations unique to each device. It's important to compare the SMTP settings and network configurations between the two devices.
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