Recently installed Factory Talk ME version 6.10, and successfully compiled a runtime file for a quick test screen without any errors. However, encountering difficulty with the file showing up in the terminal's external storage menu. The USB is recognized as it is not greyed out, but no content is displayed in the window. The model number is 2711PC-T6C20D SER D (firmware number not available due to time constraints during shift change). This is our first experience with Linx Enterprise, so potential communication errors may have occurred. Despite this, the terminal still fails to detect the runtime. Seeking suggestions or solutions from experienced individuals in this field. Thank you in advance for any assistance provided. - Roy
In order for the runtime file to appear in the external storage menu on the Panelview+, the USB key must be formatted to FAT32 and placed within the correct folder structure. The specific folder arrangement required always seems to slip my mind.
Are you wondering if the runtime file is in the proper folder structure on the memory stick? The correct file structure should include the following directories: Rockwell Software\RSViewME\Runtime\~.mer~. The "~.mer" folder signifies your runtime file location.
MSC recommended organizing the file structure into the specified folders: Rockwell Software\RSViewME\Runtime\~.mer. This is crucial to document as it is a common issue to forget. Remembering file structures is essential for efficient workflow and troubleshooting in RSViewME.
The problem arose from the organization of files. Appreciate the assistance provided.
User rrparker identified that the problem was related to file structure. Appreciate the assistance provided. It's great to hear that you were able to resolve the issue. One helpful tip I've discovered is to upload a .MER file onto the USB drive first. It doesn't matter which file or panelview it is from, as long as the terminal uploads it onto the drive. This will establish the correct path structure for you. While transferring via Enet is a more efficient solution, it may not always be feasible. Cheers, Dustin.
Hey Roy, it sounds like you're doing great so far with the setup! Since the USB is recognized but there's no content showing, I’d recommend double-checking the file format of your runtime application. The terminal might only accept specific formats or versions of files, so make sure it's compatible with your version of Factory Talk ME. Also, try creating a new runtime file and see if it appears; sometimes, re-compiling can resolve unseen issues. Lastly, if you can, check the firmware version on the terminal as it could have an impact on compatibility with newer software features. Good luck!
Hey Roy! It sounds like you've done a solid job getting the runtime file compiled, but I can see how frustrating it must be not to have it show up on the terminal. A few things you might want to check: ensure that the runtime file's name doesn't have spaces or special characters, as that can sometimes cause issues with detection. Additionally, double-check that the correct USB format is used—FAT32 is typically recommended for most terminals. It might also help to try restarting both the terminal and the USB drive after plugging it in. If everything else fails, consider checking the Linx Enterprise settings or configurations to ensure there are no communication issues. Good luck, and keep us posted on how it goes!
✅ Work Order Management
✅ Asset Tracking
✅ Preventive Maintenance
✅ Inspection Report
We have received your information. We will share Schedule Demo details on your Mail Id.
Answer: Answer: The issue could be related to potential communication errors with Linx Enterprise, which is being used for the first time. Ensure proper configuration and communication settings are applied.
Answer: Answer: Check if the runtime file was compiled and transferred correctly. Verify the file format compatibility with the Panelview Plus terminal and ensure the USB is formatted correctly.
Answer: Answer: Try recompiling and transferring the runtime file, ensuring all settings are correctly configured. Verify if the firmware version of the terminal is compatible with the Factory Talk ME version being used.
Join hundreds of satisfied customers who have transformed their maintenance processes.
Sign up today and start optimizing your workflow.