Troubleshooting Password Protection on Chinese MCGS HMI: Need Help Accessing Configuration

Question:

Hello everyone, I am seeking advice from anyone with experience using an MCGS branded HMI. This company, known for producing cost-effective displays, is based in China. Despite the simplicity and affordability of their products, the software available is predominantly in Chinese and cannot be installed on a North American version of Windows, despite our attempts to do so. I am looking to access the configuration of this HMI as my team has acquired some used equipment, but we are being blocked by a password protection screen that seems to be unique to the application. The previous owners claim they never encountered this screen, and it appears that the password is specific to the HMI app itself. The HMI vendor has suggested installing a 'Chinese version of Windows', which they claim is different from adding a Chinese language pack to the North American version, based on our experimentation. If anyone has insights on how to modify the HMI application, potentially using software from another vendor, it would be greatly appreciated! Thank you in advance to anyone who can offer assistance.

Top Replies

Upon conducting a swift online search, I stumbled upon a relevant webpage containing valuable information. Unfortunately, I cannot provide the link at this time.

I appreciate your feedback! After trying to download the archive from the link provided, I encountered numerous malware issues. Fortunately, I was able to create a restore point as a precaution.

After successfully troubleshooting the problems, I managed to download the file and upload it to the following link: https://ufile.io/gipxthcc. It is recommended to perform a malware or virus scan as a precautionary measure.

Thank you very much! I successfully downloaded the file without encountering any problems. However, I realized that the project files (.MCE files) were not loaded onto the HMI, which is understandable. Despite this, I am grateful for your assistance. Hopefully, this download can benefit others looking to prevent malware from the original source.

Dealing with a malware attack on your PC? Simply creating a restore point won't be enough in the long term. Visit malwarebytes.com to download their free version and effectively clean up your system. When our servers detect a virus on a PC, we act immediately to either clean the infection or replace the hard drive. Trust us to handle your malware issues efficiently. - James.

Hey there! I've dealt with similar issues with MCGS HMIs, and I know how frustrating it can be. One thing you might try is using a virtual machine to run a Chinese version of Windows without changing your main system. This way, you can install the HMI software directly in that environment. Additionally, I've had success using third-party software for logging into various systems, but I'd be careful with that in terms of warranty and support. It's definitely worth reaching out in niche forums or communities dedicated to industrial automation, as some users might have cracked the password or found alternative ways to access the configuration. Good luck!

Hey there! I totally understand your frustration with the language barrier and compatibility issues. One option you might consider is reaching out to online communities focused on industrial automation or HMI discussions—there could be someone who has navigated similar challenges. Additionally, you could try contacting MCGS support again and pushing for more help, as they might have insights on a password reset or workaround for the lockout. As for the software, sometimes reverse engineering tools or protocols could provide a way in, but proceed cautiously with that route. Good luck, and I hope you find a solution soon!

More Replies →

Streamline Your Asset Management
See How Oxmaint Works!!

✅   Work Order Management

✅   Asset Tracking

✅   Preventive Maintenance

✅   Inspection Report

We have received your information. We will share Schedule Demo details on your Mail Id.

To add a comment, please sign in or register if you haven't already..   

Frequently Asked Questions (FAQ)

FAQ: 1. How can I access the configuration of a Chinese MCGS HMI if I am encountering a password protection screen?

Answer: - Answer: If you are facing a password protection screen unique to the HMI application, you may need to seek assistance from the HMI vendor or explore using software from other vendors to modify the application.

FAQ: 2. Is it possible to install the MCGS HMI software on a North American version of Windows?

Answer: - Answer: Based on the discussion, it seems that installing the MCGS HMI software on a North American version of Windows may not be feasible. The vendor has suggested using a 'Chinese version of Windows' as an alternative.

FAQ: 3. How can I overcome language barriers when using MCGS HMI products with predominantly Chinese software?

Answer: - Answer: To navigate the software language barriers of MCGS HMI products, consider seeking guidance from the vendor or exploring alternative software solutions that may offer language support.

Ready to Simplify Maintenance?

Join hundreds of satisfied customers who have transformed their maintenance processes.
Sign up today and start optimizing your workflow.

Request Demo  â†’