We have recently installed a new HMI and are attempting to upload our existing HMI program using a backup created with Acronis. The issue we are encountering is the inability to locate the M2 drive that is supposed to be included with the panel. Acronis only recognizes the USB drive where the backup is stored. We are seeking advice or assistance from anyone who has experience with this situation. Any guidance would be greatly appreciated. Thank you!
Can you please specify the software and version you are using to restore this file? I assume it is a .TIB file that you have?
Which version of Acronis are you utilizing? Are you using the Linux-based or Windows PE-based version? Typically, the Linux image is more efficient at locating all necessary drivers for regular PCs, whereas the Windows PE version may require manual inclusion of specific drivers.
collinsd70 inquired about the software and version being used for the restore process, assuming it involves a .TIB file. We have experimented with both Acronis 2015 and Acronis 2020, confirming that the file is indeed a .TIB extension. tdoa further asked about the specific Acronis version being used, mentioning the Linux-based and Windows PE-based options. In our case, we have tested both Acronis 2015 and Acronis 2020, specifying that we are utilizing the Windows PE version. We will investigate further regarding the necessary drivers for this process.
Experiment with the standard Linux-based image for enhanced performance and customization potential.
It sounds like you might be dealing with a driver issue. As a first step, I suggest checking the HMI settings to ensure it's configured to recognize the M2 drive. Also, do ensure that the HMI hardware is compatible with the M2 drive. If you're still having trouble, you might need to update or reinstall drivers for the M2 drive. Acronis itself might not be the issue here; rather, it could be how the panel is communicating with the drives. Do update us on your progress.
Have you checked the connections and settings in the BIOS to see if the M2 drive is detected there? Sometimes, the drive might not be enabled or properly connected, which could prevent it from showing up in Acronis. Also, make sure you have the latest drivers for your motherboard installed since that can sometimes affect drive detection. If the M2 still doesn’t show up, it might be worth trying to reseat it or troubleshoot the slot to rule out any hardware issues. Good luck!
It sounds like a frustrating situation! Have you tried checking the drive management settings on your computer to see if the M2 drive is showing up there? Sometimes it may not be automatically detected but can be initialized or assigned a letter manually. Also, ensure that the cables and connections for the drive are secure and that the panel is properly powered on. If all else fails, you might want to consult the HMI manufacturer's documentation or support team for specific troubleshooting tips related to your model. Good luck, and I hope you get it sorted out soon!
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Answer: 1. Q: Why is Acronis unable to locate the M2 drive when trying to upload the existing HMI program backup? Acronis may only recognize the USB drive where the backup is stored, causing the issue with locating the M2 drive.
Answer: One possible solution could be to check the connection between the M2 drive and the system, ensuring it is properly connected and recognized by the computer.
Answer: It may be necessary to configure Acronis to search for the backup on the M2 drive specifically, rather than just the USB drive where it is currently recognized.
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