Hello everyone, I am encountering an issue with SMC not updating my device groups. I am utilizing the OI-ABCIP server, which has been reliable for WW 2014. However, on this new computer I am configuring, it is not recognizing the device names. I have replicated the setup from the previous computer, including the same device names, yet SMC is not acknowledging these device groups. The log viewer has not provided any useful information, as there are no indications of connection issues. I may have overlooked something at this point. Your assistance is greatly appreciated. Thank you!
Why is the system not accepting the device groups? Are you unable to save the configuration after adding them?
The device groups are not displaying correctly and my access names are not being recognized as device groups. While everything is properly configured in SMC, the device groups are not automatically populated in the diagnostics section. I attempted to switch to the DASABCIP server, but it seems that this did not resolve the issue.
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Have you tried manually adding a device in the device groups table in SMC by right-clicking? Devices do not auto-add, so it is important to match the device name with your InTouch topic.
The setup is complete, including exporting the working computer to SMC for verification. However, there is no incoming data and no devices showing up in the diagnostic groups.
This may sound rudimentary, but sometimes the simplest solutions are overlooked: have you double-checked the compatibility of your new computer's operating system with OI-ABCIP server? Even if you've replicated the setup from the previous computer, if there's an OS compatibility issue, it could hinder the server's ability to recognize the device names. Also, consider reviewing the firewall settings on your new computer as they might be blocking some necessary communications. Do keep us updated. Best of luck!
Hi there, I've encountered a similar problem before. It sounds like you've already covered the basic steps, but I'd recommend double-checking your device definitions and mapping in the ABCIP Server. Also, ensure that SMC's device groups are correctly associated with your PLCs. You might also want to verify that your firewall settings on the new computer aren't blocking communications between the ABCIP Server and SMC. Lastly, sometimes switching the order of device initialization can make a difference, so consider changing the startup sequence in your server. Hopefully, one of these suggestions will help resolve your issue!
Hey there, it seems like a tricky situation. You might have already thought of this, but did you check compatibility issues? I remember having a similar problem when I switched to a new computer, and it turned out that the version of SMC I was using wasn't compatible with the updated operating system on my new computer. Also, ensure that you have the correct drivers installed for your device. Sometimes, outdated or incorrect drivers can cause these types of issues. I hope you find a solution soon!
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Answer: - SMC may not be recognizing the device names due to a configuration issue on the new computer. Double-check that the setup has been replicated correctly, including the device names.
Answer: - The issue of SMC not acknowledging device groups could be related to misconfigured settings or setup inconsistencies. Ensure that all configurations are correctly replicated from the previous computer.
Answer: - To troubleshoot SMC device group recognition problems, check for any errors in the log viewer, verify the connection settings, and ensure that all device names are correctly entered.
Answer: - If the log viewer is not helpful, consider reviewing the network configurations, firewall settings, and permissions to ensure SMC can communicate with the OI-ABCIP server effectively.
Answer: - If SMC is not recognizing device names on a new computer, try reconfiguring the device groups, verifying network connectivity, and ensuring that the necessary Wonderware software components are properly installed and updated.
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