We have encountered an issue with our POINT I/O EtherNet/IP Adapter Module, model 1734-AENT, Rockwell, series A revision 2. The Module Status LED is displaying a solid red light. What steps can we take to resolve this issue? The user manual identifies a potential cause. Would re-downloading the firmware help address the situation? The error message reads: "Firmware Fatal Error: An unrecoverable fault has occurred due to a self-test failure, which may be related to a checksum failure or RAM test failure upon power cycling."
Go ahead and give it a try; it’s already broken, so there’s no risk of causing any further damage.
We recently downloaded the firmware but encountered several errors, as detailed below and in the attached document. Can you help us understand what these errors signify? Thank you! [ERROR REPORT] 1. Device Identity: Error #11002 - Received an Unknown Extended Status error code. GS=0x01, ES=0x0312 2. Device Identity: Error #10005 - The Device object does not support the GetAttributesSingle request for hardware revision. Error #11009 - The requested Attribute ID is not supported. GS=0x14 3. [ERROR REPORT] Reset: Error #11003 - Unconnected send timed out while waiting for a response. GS=0x01, ES=0x0204 We would appreciate any insights on resolving these issues.
As previously mentioned, the module is defective, as evidenced by the bright red status LED indicator. It’s best to replace it promptly to avoid further delays.
Could you please provide guidance on the necessary status for the replacement procedures related to Form 1734-AENT?
**Guidelines for Replacing a 1734-AENT Point I/O EtherNet Adapter** For a detailed procedure, visit the official Rockwell Automation support page: [Replace 1734-AENT Adapter](https://rockwellautomation.custhelp.com/app/answers/detail/a_id/520167). **Steps for Replacement:** 1. **Configure the IP Address:** Utilize the Thumbwheel or a BOOTP-DHCP Server to set the IP address on your new 1734-AENT EtherNet Adapter. 2. **Set the Chassis Size:** Adjust the Chassis Size on the new 1734-AENT Adapter. Access the 1734-AENT Web Pages for assistance in determining and setting the appropriate Chassis Size. This updated structure enhances clarity while incorporating keywords like "replace 1734-AENT," "EtherNet Adapter," and "configure IP address" to boost SEO performance.
It sounds like you're dealing with a pretty frustrating issue! Since the error message points to a firmware fatal error, re-downloading the firmware could definitely be a good step to try as it might help reset any corrupted data that caused the self-test failure. Before you do that, though, make sure to check the module's power supply and connections just to rule out any simple issues. If the firmware reinstall doesn’t work, you might need to consider contacting Rockwell support or looking into a replacement if it's still under warranty. Good luck!
It sounds like you're dealing with a frustrating situation! Based on the error message about the firmware fatal error, re-downloading or updating the firmware could definitely be a good step to take, especially if the manual suggests it might resolve the self-test failure. Before you proceed, though, double-check that the firmware version is compatible with your setup and that you're following any specific instructions provided by Rockwell. If that doesn’t work, it might be worth reaching out to Rockwell support, as they could have additional insights or solutions tailored to your module. Good luck!
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