Hello, I am currently collecting data from an SEL-710 relay using an Ethernet connection. The data is being transmitted from the SEL-710 to a Stratix 5400 switch, and then to a Prosoft card model MVI56E MNET. While we initially received the data without any issues, we have encountered a problem where the data is not updating and remains stagnant. Despite ensuring that the configuration builder is properly set up and that the mapping between the SEL and Prosoft devices is accurate, the issue persists. We have yet to investigate the hardware, but I did observe that the APP light on the Prosoft card flashes a dim red color every few seconds. To troubleshoot, I am considering replacing the card as a quick test before examining the switch if the problem persists. Your insights would be greatly appreciated. Thank you, Scott.
Is there a possibility that the settings on the SEL relay have been altered? The default setting does not have Modbus enabled. I have not utilized a Prosoft card to access them, but I have experience working with an installation that utilized an OSI-PI interface to monitor switch gear and SEL relays through a historian. I have encountered failures with Ethernet switches in the past.
Having worked with numerous SEL relays using MVI56E-MNETC and MNETCR cards, I have never encountered a module failure. I strongly suggest utilizing the diagnostic viewer in Prosoft Configuration Builder to investigate any potential issues with your client connection(s).
Thank you for the responses. Initially, we were focusing on the holding registers within the SEL system, but it turns out we should have been examining the input registers instead.
Hi Scott, it seems like you've done a decent job troubleshooting so far. The flashing APP light indicates there could be an application error with your Prosoft card. Before you go ahead with replacing the card, you might want to try a system reset or a firmware update if possible. It could simply be a software glitch that's causing the card to malfunction. However, if this doesn't resolve the issue, swapping the card seems like a logical next step. Also, don't forget to check the Ethernet cables. Sometimes, they can cause data transmission problems if they're damaged or improperly connected.
Hi Scott, it definitely sounds like you've tried a lot of the initial troubleshooting steps. The dim red APP light you're seeing could suggest a hardware issue with the Prosoft card, but before you replace it, might I suggest you try resetting it? Sometimes, a simple reset can resolve minor glitches that may have occurred. Also, check on the firmware version of the MVI56E MNET card; if it isn't up-to-date, an upgrade might solve the problem. If none of this helps and you're still seeing that red light, then the issue might indeed be with the card itself or possibly with the Ethernet connection, meaning you might need to check on your cabling or even the switch.
Hi Scott, the fact that you're seeing the APP light on the Prosoft card flash dim red might be telling - often, it's indicative of a problem at the application level of the card. The card might be struggling to process the data it’s receiving. Before going through the process of replacing the card, which can be time-consuming and costly, try resetting it first. If you've already done this and the problem persists, it might also be worth checking for any firmware updates for your Prosoft card. This could resolve the issue without needing to invest in new hardware. Remember, always back up your configurations before attempting this.
Hi Scott! It sounds like you're already on the right track with your troubleshooting. That dim red light on the Prosoft card could indicate a communication issue, which might suggest there's either a configuration mismatch or possibly a fault in the card. Before replacing it, have you tried checking the switch settings to ensure that there are no VLAN issues or port configurations that might be affecting your data flow? It might also be worth looking at the relay’s settings to ensure it’s still configured to send data properly. Good luck with your troubleshooting!
Hi Scott, it sounds like you're on the right track with your troubleshooting! Since you've confirmed the configuration is correct, it might be worth double-checking the Ethernet connections and ensuring that there are no IP address conflicts between devices. The dim red light on the Prosoft card could indicate a communication issue, so try resetting the card or checking the firmware version as well. If replacing the card is convenient, that's a good way to rule out hardware malfunction. Keep us updated on what you find!
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Answer: Stagnant data issues can occur due to various reasons such as communication errors, hardware malfunctions, or incorrect settings. Troubleshooting steps may include checking the hardware components, verifying the configuration settings, and ensuring proper communication between devices.
Answer: A dim red flashing APP light on the Prosoft card could signal a potential issue with the card or its connection. It's recommended to consult the user manual or contact the manufacturer for specific troubleshooting steps related to the APP light indicator.
Answer: To address stagnant data problems, you can start by checking the hardware components, verifying the configuration settings for both the Prosoft card and connected devices, ensuring proper communication protocols are in place, and considering troubleshooting steps like replacing the card if necessary.
Answer: If other troubleshooting steps have been exhausted and the data issue still persists, replacing the Prosoft card can be a valid quick test to determine if the problem lies with the card itself. Ensure to
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