Hello everyone, I recently upgraded my FTV Studio (ME) from version 9.0 to version 10.0 on my Windows 7 64-bit laptop. Now, when I attempt to open a file, I receive a notification that it will convert from version 9.0 to 10.0. I clicked “OK,” and the loading process begins, displaying the progress on the tree view. However, it ultimately fails, showing an error message stating "unable to open the physical file." Has anyone else encountered this issue before? Thank you, Stu
It seems you're encountering an "access denied" error message, which is unusual for accessing a public folder. To resolve this issue, I recommend two troubleshooting steps: First, configure the FactoryTalk View Studio ME executable to run with administrator privileges. Second, adjust the User Account Control (UAC) settings to the lowest level. These actions may help you regain access to the folder.
I encountered the same issue with all three files I attempted to open. To resolve the problem, I backed up the original data and subsequently restored the APA file; thankfully, it is functioning properly now. Quite strange, but I appreciate your help, Stu!
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Answer: A1: This error typically indicates that FactoryTalk Studio is having trouble accessing or converting the project file from the older version to the new version. This could be due to file permission issues, file corruption, or compatibility problems during the upgrade process.
Answer: A2: To resolve this error, try the following steps: - Ensure that you have the necessary file permissions and that the file is not set to read-only. - Check if the file is corrupted by opening it on another machine with the same version. - Ensure that all software prerequisites for FactoryTalk Studio version 10.0 are installed. - Try opening the file with an administrator account or run FactoryTalk Studio as an administrator.
Answer: A3: FactoryTalk Studio version 10.0 may have different system requirements compared to version 9.0. Verify that your system meets all the necessary requirements for version 10.0, including any
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