I am utilizing the backdoor approach to retrieve a PV runtime file that lacks compatibility with earlier versions. However, I am unable to locate the $MER.00 folder on Windows 10 (FTView 12). I assumed it would be in C:\users\
After posting, I had a revelation as I realized the possible location of the issue: C:\Users\Public\Documents\RSView Enterprise\Temp. However, I am still encountering the same error with all graphic files and cannot access them. The error message indicates: Graphics: Unable to open a ME Runtime Application graphics file at C:\Users\Public\Documents\RSView Enterprise\ME\HMI Projects\
Which version of the MER are you using? If you're open to sending me an email, I can give it a shot with v10.
dmroeder inquired about the version of the MER file. If you send it to me via email, I can attempt to work with it using v10. It appears to be a V10 file after all. Feel free to email it to me and send a private message with your address. I also located your other post and examined the hex editor. Regrettably, the C79 offset was already set to 00, so that was not the issue.
Phuz mentioned that the file is likely a V10 file. You can contact me via PM with your address to receive the file via email. I attempted to address the issue in your other thread by examining the hex editor, but unfortunately, the C79 offset was already set to 00. The hex value is related to the application's configuration for restoration capability. This hex value is only applicable to version 5 and newer, as version 4 and earlier did not support conversion. Only in versions 5 and newer was the restoration of MER's permitted.
phuz mentioned that after making a post, they realized the issue could be located at C:\Users\Public\Documents\RSView Enterprise\Temp. Although any graphic files were still giving the same error and unable to open, they found the solution in the Temp folder. They came across a helpful video from Rockwell for troubleshooting PanelView Plus & FactoryTalk View ME, which helped them recover the application successfully. If you are facing a similar issue with .gfx files, have you found a solution?
It sounds like you've already done quite a bit of troubleshooting yourself. Just to cover all bases, have you double-checked to make sure hidden folders and files are set to be visible in your Windows settings? The $MER.00 folder might be hidden. As for running it on Windows 10, that could indeed solve your issues, given the XP virtual machine might have compatibility issues with the graphic files. It's also useful to check if there are any patches or updates available for FTView 12 that might address these compatibility issues.
I'd suggest double-checking the file paths and the compatibility of all versions involved. Also, Windows 10 has a habit of changing the location of some files, so it might be worthwhile using the searching function to try and locate the $MER.00 folder. As regards the errors you're encountering in FTView Studio, you might want to try running it as administrator, or re-installing it to ensure there aren't any data corruption issues. Is there any specific error message you're receiving? That could provide some clues about what's causing the problem.
It seems like you're on the right track, however, I believe the error might be due to some compatibility issues between FTView 12 and your XP virtual machine. The graphics files may not be fully supported or there might be some rendering problems in the older OS. That said, running it on Windows 10 might solve the issue as it is compatible with FTView 12. It's also important to check out for any possible updates for FTView that might help to fix this issue. As for the missing $MER.00 file, try to perform a system-wide file search, you might be looking at the wrong directory on your Windows 10.
It sounds like you're navigating some tricky compatibility issues! For the $MER.00 folder, have you checked both the hidden files option in your Explorer settings and tried searching for it directly in the Temp folder? Sometimes, the runtime files can end up in unexpected locations, especially with newer software versions. It's also worth considering that FTView on Windows 10 might access files differently than in Windows XP, so it could be beneficial to run FTView as an administrator or check for updates that might address some of the bugs you've encountered. Good luck with it!
It sounds like you're on the right track with the backdoor approach, but the absence of the $MER.00 folder can be tricky. Sometimes, Windows 10 can have different paths or permissions that might hide those temporary files. Have you tried checking the hidden folders or adjusting your folder options to ensure you're viewing all files? Additionally, it might be worth verifying if FTView is actually writing to that specific temp folder or if there’s a different location it defaults to. Running it on Windows 10 could help, but do ensure that all necessary updates and patches are installed, as they can sometimes affect compatibility with graphic files. Good luck!
It sounds like you're in quite the technical bind! It’s definitely tricky when dealing with compatibility issues across different versions. If the $MER.00 folder isn’t showing up in the Temp directory, you might want to check whether hidden files are displayed or even do a system-wide search for it. Sometimes, FTView can be finicky with file paths on newer operating systems. Running the program on Windows 10 is a solid idea—if it’s compatible, it could resolve some of those errors with graphic files. Just make sure all your drivers are updated and maybe try re-installing FTView as a last resort. Good luck, and let us know how it goes!
✅ Work Order Management
✅ Asset Tracking
✅ Preventive Maintenance
✅ Inspection Report
We have received your information. We will share Schedule Demo details on your Mail Id.
Answer: - The $MER.00 folder is usually located in the C:\users\
Answer: - If you are unable to find the $MER.00 folder in the specified directory, consider searching for it using the Windows search function or check if the folder is located elsewhere on your system.
Answer: - To troubleshoot errors when opening graphic files in FTView Studio, ensure that the runtime file is compatible with the version of the software you are using and that all necessary dependencies are met.
Answer: - If you encounter issues accessing files from the $MER.00 folder, consider running the files on Windows 10 to see if the problem can be resolved. Additionally, ensure that your software versions are compatible and that any required configurations are in place.
Join hundreds of satisfied customers who have transformed their maintenance processes.
Sign up today and start optimizing your workflow.